20bet Casino

I was blocked from the platform, my entire winnings were frozen

CHF22130

I registered on 20bet.com, where I deposited twice, totaling approximately €200. After winning €2,000, I attempted to withdraw my winnings.

During registration, due to a technical error, I was unable to enter all my personal details correctly. As soon as I noticed this (before requesting a withdrawal), I contacted their customer support via chat to update my information. They told me there was no problem and instructed me to upload my documents, which I did. Later, my documents were rejected.

After the rejection, I sent my details again via formal email, including my bank statement, ID card, and a detailed explanation of the situation. Even when initiating the withdrawal, I indicated that I was willing to verify my identity in any required form.

Suddenly, I was blocked from the platform, my entire winnings were frozen, and only one of my two deposits was refunded, which I have not received yet.

They claimed that I failed to verify myself within two weeks, although I never received any notification about such a deadline. Despite this, I was able to deposit, place bets on sports events, and play casino games.

It is unacceptable, outrageous, and extremely frustrating that I am receiving nothing from my winnings, and they only intend to refund part of my deposits as compensation.

I need my money!

Withdrawal declined many times

€200

hi i have been trying to withdraw from 20 bet as i have winnings worth 700NZD in there and its now my 12th time trying to withdraw from them and its been a different reason most times. the first time i got declined it was a verification issue so i uploaded all the documents required and still no luck. now theyre saying my bank keeps bouncing their transaction but i contacted my bank and there has been nothing come through on their end

Missing Deposit INR 20000

$700

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank
I have already been in contact with support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof in need and i am submitting video evidence too that utr has already been with website before but denying

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

I am verified but still withdrawals are getting declined

₹20000

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

Unable to withdraw my winnings and decline every time

₨44000

Dear Askgambler Team,
My previous complaint for the same issue was rejected and I was asked to place new withdrawal again if still issue occurs I was asked to submit new complaint again by Askgambler support team.

Since last one week I am still struggling to withdraw my winnings from 20bet casino. My withdrawal is still not credited to bank account and I am unable to contact support team as the bot is closing my chat by saying no agent available now since last 3 days. I request you to kindly intervene in this.

Closed my account without any explanation

₹103548

Hello,

I am reaching out to seek assistance regarding the sudden closure of my account with 20bet Casino. I opened my account just 5 days ago and placed some bets during that time. However, I received a message from the casino's support team stating that my account has been closed by the decision of their management, but they did not provide any specific reason for this action.

I believe there may be some active bets pending on my account, and I am concerned about the implications of the closure. I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue, as I believe the closure may be unjustified.

Thank you for your help!

Best regards,

My account getting closed without explanation

€50

Hello,

I have a problem with 20bet casino.
Namely, I registered as a new user and accepted a 100 euro bonus for a 100 euro deposit.
When I did that, I first had to spend my deposit so I could play with the bonus (it didn't appear anywhere in my account)
I lost my 100 euros on various bets and now it was time to play with the bonus money.
Whatever bet I placed, football, basketball or tennis, I couldn't place a bet larger than a few cents.
I sent various inquiries but they kept saying that they had the right to limit bets so I could try another bet. Unfortunately, it wasn't possible to bet with that bonus.
So my advice is that you don't take any bonus from 20bet.
And now I don't know for what reason, one morning I just got an email saying that my account was closed?!?!?!
I ask them for an explanation, and until now I did not receive any response from them...
help me ASKGAMBLERS...
thank you

Closed my account and took all of my money without any explanation

Dear

I was betting at 20bet casino last 2 months, and there was really no problems.
First there was something about verfication, they asked like too many things to verificate myself - but I sent them all and this was ok.
Even I was succesfully whitdraw about 170 euro on january the 14th.

After that I made several deposits - total around 484 euros (one was 170 euros and the other was 314 euros) - you can check all of it in my screenshots.

In this few days I won about 1600-1700 euros. My tickets were normally classified as won.

I normally put bets after that and suddenly one morning (16.1.2025) I received email that my account was closed and all winning were substracted by the decision of the casino.

They took my winnings and my deposit.

How can this be legal???

They did not give me any explanation, just telling me that decission is final and it is not negotiable.

So please ASKGAMBLERS help me

€1700

Estatísticas de Reclamações

Resolvido 63

Valor médio $ 6,824

Duração média da reclamação 3 dias

Resposta média 1 dia

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8.9/10 ● 208 revisões

Principais avaliações de nossos jogadores

logos22

há 3 anos

10/10

20bet has got everything what good casino should have today. The best in 20bet you can get is your own VIP manager ( I don't comment payments or winning there, cause as I said - best casino which has everything you need to play fair. Play a lot because of big values of slots/games. Play with the real big chance to WIN!). I recommend all of you that casino here and send greetings to my manager, JOSEPH who I really like for his work he does, great character and personal culture and for every time he took his hand to me when I haven't any chance to play for my savings. Try guys, seriously. Worth it!

giovs777

1/10

Parachute bonus, new games, free spins, weekly reload, sports betting, you play with real money first and you may cancel the bonus with your winnings intact unless you touch the bonus balance.

This casino is so bad in so far as those playing in my country. So those playing from the Philippines especially using BPI bank transfer, don't play on this casino. They ask for documents that BPI will not be able to provide.

Customer service chat and email are also bad. It's like talking to robots. They just repeat the previous issues, replies are not responsive. They don't tell you specifically what is the problem with your document. After explaining that your bank can't produce it, they just repeat the previous requirement. It's a never-ending cycle. You'll just have a headache.

Playing should be fun and hassle-free. But here, they don't give you that. Just avoid this casino and don't play here if you are from the Philippines. Games are also limited if you use PHP as your currency.

Sappscreen

10/10

20bet is an amazing site for Casino and Sports.
Not only are they fast verify but they are the fastest to withdraw funds which is the most important.
Support is great and if you have the chance to work with Elly you absolutely should because she is the best!

sems1011

10/10

Fast verification and withdraws is the 1st thing what all players looking for. Pending time 1h, usually my withdraw lands on my skrill almost instant like 5 min. up to max 1h, the site is very simple easy to navigate a lot of providers also live casino sports betting...Weekend reload bonuses a lot of promotions and their coin system I mean reward program for playing is really good. I would recommend the casino to all gamblers.

Dark mode nedded XD...............................................................................................................................................................

kleyvarin

1/10

Alot of providers and games, I didn't run into many problems, other than some games do not load and one or two providers are very laggy, this could be from my end but then I don't know why it would only affect a couple of providers

It is not easy to take a cool-off/exclude period from the site it took over a week with emails back and forth and when i finally got it through they said that if I want to change my mind and come back earlier I should just let them know and they would give me a bonus

They offer you a chance to change your mind and tempt you with a bonus to do so. To me this is the worst of the worst and they should not be allowed to operate.

Needless to say I will not be returning to this casino and I would not recommend people to join them

GirlonTheRocks

10/10

I've seen a lot of negative reviews about this casino online but at the end of the day I trust AskGamblers so I decided to take a shot and I'm so happy I did!

They verified my documents in under 2hours and my cashout in 15minutes and that's pretty impressive considering most casinos take a lot longer.
Vast game selection from different providers, including sports betting and live casino.
Friendly chat support that doesn't leave me waiting.
I had a great experience and I recommend everyone to try out this casino :)

Usuário inativo

há 4 anos

2/10

In general this casino is good, has a good design many slots, have sports bets, withdrawals are fast chat as well. All this until one day the problems started.

I played on the ELK Game processor one day. And after a win of around € 45 in a few seconds the money disappeared, as I was recording the screen I had proof, and the money was returned to me after 4 days.
After a while it happened to me again, but this time I didn't record the screen so I ran out of € 95 which didn't return to me the reason I don't know, so as a customer they lost me.

fathanakos2222