20bet Casino

I was blocked from the platform, my entire winnings were frozen

CHF22130

I registered on 20bet.com, where I deposited twice, totaling approximately €200. After winning €2,000, I attempted to withdraw my winnings.

During registration, due to a technical error, I was unable to enter all my personal details correctly. As soon as I noticed this (before requesting a withdrawal), I contacted their customer support via chat to update my information. They told me there was no problem and instructed me to upload my documents, which I did. Later, my documents were rejected.

After the rejection, I sent my details again via formal email, including my bank statement, ID card, and a detailed explanation of the situation. Even when initiating the withdrawal, I indicated that I was willing to verify my identity in any required form.

Suddenly, I was blocked from the platform, my entire winnings were frozen, and only one of my two deposits was refunded, which I have not received yet.

They claimed that I failed to verify myself within two weeks, although I never received any notification about such a deadline. Despite this, I was able to deposit, place bets on sports events, and play casino games.

It is unacceptable, outrageous, and extremely frustrating that I am receiving nothing from my winnings, and they only intend to refund part of my deposits as compensation.

I need my money!

Withdrawal declined many times

€200

hi i have been trying to withdraw from 20 bet as i have winnings worth 700NZD in there and its now my 12th time trying to withdraw from them and its been a different reason most times. the first time i got declined it was a verification issue so i uploaded all the documents required and still no luck. now theyre saying my bank keeps bouncing their transaction but i contacted my bank and there has been nothing come through on their end

Missing Deposit INR 20000

$700

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank
I have already been in contact with support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof in need and i am submitting video evidence too that utr has already been with website before but denying

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

I am verified but still withdrawals are getting declined

₹20000

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

Unable to withdraw my winnings and decline every time

₨44000

Dear Askgambler Team,
My previous complaint for the same issue was rejected and I was asked to place new withdrawal again if still issue occurs I was asked to submit new complaint again by Askgambler support team.

Since last one week I am still struggling to withdraw my winnings from 20bet casino. My withdrawal is still not credited to bank account and I am unable to contact support team as the bot is closing my chat by saying no agent available now since last 3 days. I request you to kindly intervene in this.

Closed my account without any explanation

₹103548

Hello,

I am reaching out to seek assistance regarding the sudden closure of my account with 20bet Casino. I opened my account just 5 days ago and placed some bets during that time. However, I received a message from the casino's support team stating that my account has been closed by the decision of their management, but they did not provide any specific reason for this action.

I believe there may be some active bets pending on my account, and I am concerned about the implications of the closure. I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue, as I believe the closure may be unjustified.

Thank you for your help!

Best regards,

My account getting closed without explanation

€50

Hello,

I have a problem with 20bet casino.
Namely, I registered as a new user and accepted a 100 euro bonus for a 100 euro deposit.
When I did that, I first had to spend my deposit so I could play with the bonus (it didn't appear anywhere in my account)
I lost my 100 euros on various bets and now it was time to play with the bonus money.
Whatever bet I placed, football, basketball or tennis, I couldn't place a bet larger than a few cents.
I sent various inquiries but they kept saying that they had the right to limit bets so I could try another bet. Unfortunately, it wasn't possible to bet with that bonus.
So my advice is that you don't take any bonus from 20bet.
And now I don't know for what reason, one morning I just got an email saying that my account was closed?!?!?!
I ask them for an explanation, and until now I did not receive any response from them...
help me ASKGAMBLERS...
thank you

Closed my account and took all of my money without any explanation

Dear

I was betting at 20bet casino last 2 months, and there was really no problems.
First there was something about verfication, they asked like too many things to verificate myself - but I sent them all and this was ok.
Even I was succesfully whitdraw about 170 euro on january the 14th.

After that I made several deposits - total around 484 euros (one was 170 euros and the other was 314 euros) - you can check all of it in my screenshots.

In this few days I won about 1600-1700 euros. My tickets were normally classified as won.

I normally put bets after that and suddenly one morning (16.1.2025) I received email that my account was closed and all winning were substracted by the decision of the casino.

They took my winnings and my deposit.

How can this be legal???

They did not give me any explanation, just telling me that decission is final and it is not negotiable.

So please ASKGAMBLERS help me

Cashout gets declined everytime

€1700

Hello guys. Some days ago I deposited around 650 euro on this Casino. I luckily won around 1550 Euro at live roulette and since then I have been trying to get them out. Everytime my request gets declined for various reasons. I uploaded every document that they asked for and they lied to me everytime saying ‘ bank refused transaction ‘. I contacted the bank and there is no problem. Chat Support is telling me to use other methods but none of them works. If I select crypto won't work because this was not the method that I used to deposit. Ultimately using bank transfer, I received an email that the request was accepted but in reality, on the 20bet account the money was sent back and under transaction history was saying that the last request was declined. I don't know what to do anymore. They keep lying to me and avoiding paying what I deserve. Please help me :)

€1550

Estatísticas de Reclamações

Resolvido 63

Valor médio $ 6,824

Duração média da reclamação 3 dias

Resposta média 1 dia

Avalie este cassino

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Avaliação do jogador

8.9/10 ● 194 revisões

Principais avaliações de nossos jogadores

turb0z

10/10

I'm totally satisfied and it's now my favorite casino - bookmaker. I've been playing online for years and I have to say I don't have a bad feeling here. The verification was very fast back then and the payouts also run smoothly - sometimes 2-3 days, but I think that's normal. The limits are adapted to the terms and conditions and you should read them beforehand. I received a maxwin of 100k and made further profits - so far there have been no problems paying them out. You will only be canceled if you have exceeded the payout limits.

In my opinion, there is nothing to improve. The layout of the site could possibly be revised, but that's just my opinion. The customer service could possibly be a bit more detailed.

Good day! We sincerely appreciate you taking the time to share your feedback. Your review means a lot to us, and we're delighted to hear that you enjoy spending time on our platform. It's our goal to provide you with an exceptional experience. We wish you the best of luck and hope you continue to have an exciting and enjoyable gaming journey! If you have any questions or need assistance, feel free to reach out to our team. We're here to help. Thank you again for your support and for being a part of our community!

20bet Casino há 2 anos

Proex

3/10

1 ) Good selection on sports betting.
2 ) Good Odds .

1 ) They delay pay outs for days, sometimes even weeks, for no reason and hope that you will lose the money meanwhile.
2 ) They also decline payouts for no reason and force you to use other payout method. Again with the hope that you will lose the money while they do verification for the new payment method which also takes a few days/weeks.
3 ) Support chat is not helpful, they only send you automatic answers.

If you are looking for a serious company then 20bet is definitely not the right choice! If you lose your money is gone, if you win it is not sure how or if you will get your money.

Good day! We understand that you may have formed a certain impression, and we genuinely apologize for any inconvenience caused. Account verification is a necessary step when initiating your first withdrawal. Our dedicated team is committed to ensuring that this process is as swift and seamless as possible, and we're here to assist you every step of the way. To expedite your account verification, we kindly request that you reach out to our specialists at [email protected]. They are well-equipped to guide you through the process and address any questions or concerns you may have. Rest assured, we are fully dedicated to providing you with a smooth and satisfactory experience. Thank you for your understanding and cooperation. Your feedback is highly valued as we continuously strive to enhance our services for the benefit of our esteemed users.

20bet Casino há 2 anos

jb102213

1/10

Nothing. This casino doesn’t meet any of my like. Although their live support is 24/7 but they cannot solve any problem. Please avoid coming😭 I should read all of reviews before I made the first deposit.

Please avoid this casino. I had my very difficult first withdrawal and follow by a week I was told by support agent I can submit another 3000 euro but they still rejected my withdrawal. Their live support and their finance team just kicking ball around player.

Hello there! We genuinely appreciate you taking the time to share your feedback. We want to assure you that, when the withdrawal rules are adhered to, the process is swift. For new users, however, it is necessary to complete the account verification procedure. Rest assured, our dedicated support team is available around the clock, ready to assist you with any inquiries or concerns you may have.

20bet Casino há 2 anos

Strinid3

1/10

Support sucks. They gave me all the run around in the world to not resolve a simple withdrawal issue.
A withdrawal was declined and was put back in my gaming account while another is floating in the air for a week almost and they give me all the cra* excuses.

Not recommending this site at all.

Hello! We regret to hear that you have encountered some difficulties. In order to address any concerns, kindly reach out to our customer support team via email at [email protected] or through the chat function on our website. We are here to assist you with expertise and professionalism, and we will be delighted to help you resolve any issues you may have.

20bet Casino há 2 anos

Antonella99

10/10

What can I say about 20bet? This is a top project that I will be playing for a very long time! The first deposit bonus is very profitable and there are no difficulties with its activation, which cannot be said about other platforms. Also, one of the advantages why I chose 20bet is the support service. A team of professionals who always helped me!

To be honest, I have not found any problems with 20bet so far, I am completely satisfied with everything. There are no delays in payments and replenishment, which is also a great advantage.

Hello there! We sincerely appreciate you taking the time to provide us with your feedback, and we are thrilled to hear that you enjoyed your experience on our platform. Your satisfaction is our top priority, and we take great pride in providing a positive user experience. Thank you again for choosing our platform, and we look forward to serving you in the future!

20bet Casino há 2 anos

Kadiru29

10/10

Hello,

I can only say good things about 20bet.
I have been registered there since the beginning of 2022, have verified myself and can easily deposit and withdraw money. the quotes are very high and the bets are posted to the account after 20 seconds of confirmation.
and the vip program with the vip manager Zack are very good. Zack is always there for questions and suggestions for someone.

As the site is new and developing I have nothing to complain about. I just hope there will be more live games to bet on and a bit more betting options to choose from.

Hello! We want to express gratitude for taking the time to share your thoughts with us. Your feedback is highly appreciated, and we're thrilled to hear that you enjoyed your experience on our website. As a community manager, it's always great to receive positive feedback from our users, and we take pride in creating an environment that is enjoyable and engaging for everyone. Please don't hesitate to reach out to us if you have any further feedback or suggestions. We are always looking for ways to improve our website and make it even better for our users. Thank you once again for your kind words. We look forward to seeing you again soon!

20bet Casino há 2 anos

henstuart

10/10

My experience was positive. Money is withdrawn to the account very quickly, literally in a matter of minutes. So I can safely recommend this site to other people.

The derivation is a bit complicated, it needs a lot of documents to check, but if you provide them with this information, then everything will be fine and will be successful.

Hello! Thank you very much for taking the time to share your feedback with us. We genuinely appreciate it, and we are delighted to hear that you enjoyed using our platform.

20bet Casino há 2 anos

ericfran32

8/10

I have been using this platform for about 1 year. Basically, I made small bets on eSports, and in general I was in the black all the time. I recently received a €20 free bet and won with it. So I'm happy so far.

When I wanted to withdraw my winnings, I was asked to provide documents. At first I didn’t manage to do everything right, but I contacted the support service and they helped me with everything.

jeremymazin78

8/10

They have amazing game providers and fun promotions and bonuses. Chat is always friendly and helpful. This is the website that I really recommend. Thanks

The casino definitely has some minor flaws, which is why I give it an eight out of ten. It would be nice if they had more payment methods. I hope they improve it

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