Sportingbet Casino - Wire deposit failure

I have been having issues lately with depositing funds in my account by wire! I have not had this issue in the past, I was able to wire $400, $500 respectively in my account!
I have dealt with both Lucy and Alex at Sportingbet, at one point I was asked by Lucy to provide a copy of my financial statement since I was requesting a deposit wire of $4062 she claims, i have reached my allowable "threshold". I did provide a copy of my bank statement to her.
They kept telling me to wait as it was successfully sent...
After the 5 working days (which stated that's how long wire takes place) I still didn't have the funds! I emailed them and was asked again to provide a copy of my bank statement as per Lucy to investigate, but i told her I have already provided that to her.

Finally I waited a few days, saw my funds refunded back to Sportsbet account! Reason i was given was bank failure, that my bank rejected they couldn't find my name? But again, I explained I never had any issue of wire depositing in my account in the past!

Alex advised me to re-check my bank account information, which i kept insisting the issue is not at my end.

I decided to request another wire last week $2062 and $58 it has been 5 working days and I still have yet to see those funds in my account!

Dear @Wabber12,

Please let us know if there's some update on your issue.

This has been resolved

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.