Reclamação #9 Wildsino Casino

Delayed payment of my money

Por storm07

há 1 ano

Hei,

This casino is delaying my payment for too long now. I am waiting for 10 days and every time I speak to their support, they always say I will be paid and that there is nothing to worry about, but I still have not received anything. That is weird to me and I don't want to be polite and patient anymore because I think that they did not even check where is my money as I get the same answer every time. Please help, I have over 7000 euros there and thank you.

Cassino em disputa Wildsino Casino

Motivo Pagamento atrasado

Valor €7000

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

storm07

há 1 ano

Hei,

I want to confirm that yes I have received the funds and I have made two new withdraw requests so far.

Wildsino Casino

• Representative

há 1 ano

Dear storm07,

Thank you for your patience.

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.
The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

For future all your requested withdrawals will be completed as soon as possible, kindly asking you for patience.
Thank you for understanding and have a great day.

Best Regards,
Wildsino Team

Wildsino Casino

• Representative

há 1 ano

Dear storm07,
Thank you for your patience.
We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately by email.
We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.
Best Regards,
Wildsino Team

Raio-X do Wildsino Casino

Resolvido 16 / 17

Valor médio $1,801

Duração média da reclamação N/A

Resposta média N/A

Wildsino Casino Reclamações

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Plataforma enrola para pagar

Abri uma conta na plataforma Wildsino por indicação da Askglambers, fiz um depósito e solicitei um saque no valor de 500 reais no domingo dia 15/09/24. Na segunda-feira dia 16/09/24, fui falar com a equipe de suporte sobre o saque e fui informado que o pagamento seria feito em até 3 dias úteis. Hoje é quarta-feira, dia 18/09/24 e novamente fui conversar com a equipe de suporte que me disse que a qualquer momento o pagamento estaria na conta e não caiu.
É lamentável ver uma plataforma com um design tão bonito, com excelentes provedores e excelentes slots com esse tipo de conduta.
Hoje em dia tudo é instantâneo, o depósito na plataforma é instantâneo mas o saque demora quase uma semana o que é frustrante para quem está aguardando.
A sensação que fica é que esse tipo de prática é proposital, parece que o que eles querem é que o cliente desista do saque e perca tudo.
Nada justifica tanta demora, está tudo na plataforma, os documentos, o endereço, o e-mail, o telefone, o depósito é feito pelo CPF do cliente etc...
Sinceramente, não tenho interesse em continuar como cliente nesse tipo de plataforma.

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I have contacted the casino’s customer support multiple times, but I only receive template responses without any clear explanation or resolution. No progress has been made regarding my withdrawal.

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E-mail: < removed and sent to the casino >

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