Vegasino Casino - Withdrawal not happening and emails being ignored - Reclamação recusada

mrussell19 Canadá

I won 4356.05, with the sites rules, I am allowed to withdrawal 750.00 every 24hrs with the max of 3 pending withdrawals at a time. I have been waiting for close to a week now. I have been asking for daily updates and each time day I’m getting the same automatic email with the timeframe. Each time I have have responded asking for an actual time time or actual responds and everytime they go silent. This time after I said if I didn’t hear back with an update or I will be going ahead with a complaint. There responds was:

Dear Michelle ,

We have checked your withdrawals and there seems to be a delay in processing on your payment provider side.

We would like to assure you that this is nothing to worry about and that your withdrawals are safe. We kindly ask you for some patience while your withdrawals are being processed, and we apologize for any inconvenience caused.

Once the payments are complete, you will be able to see it in your balance history.

I reached out to interact and Gigadat (interact provider) they confirmed that there was NO attempt made. This seems to happen quite often and it’s disappointing as we put a lot of trust into online gambling sites

mrussell19 Canadá

Sent another email and once again received this.

AskGamblers

Dear Vegasino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

mrussell19 Canadá

Still getting the same responds . I’ve asked for a timeline and it goes radio silence.

mrussell19 Canadá

Getting the same responds everyday

mrussell19 Canadá

Still getting the same answers daily. Not sure what’s going on- very odd they can’t payout?

AskGamblers

Dear all,

This complaint has been reopened as per Vegasino Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Vegasino Casino

Hello mrussell19,

As per checking your account we can see that your withdrawal request was cancelled and played and we do not see any pending withdrawal request at the moment.

If you have any questions related to Vegasino.com please let us know.

Our team wishes you all the best for your future activities!

Best regards,
Vegasino team.

AskGamblers

Dear @mrussell19,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Vegasino Casino - Withdrawal not happening and emails being ignored

Informação da reclamação

Cassino em disputa

Motivo

Valor

€ 4356.05

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