Reclamação #2 Twin Casino

Unable to request 4000 CAD withdrawal

Por John M.

há 7 anos

Hi as I mentioned in my review of this casino, I deposited 250 CAD through my Canadian visa card. I have won up to 8000 while dealing with a withdrawl that started a week ago, which was delayed and them cancelling my withdrawls afterwards. Now I hav 4000 CAD left, They wont offer me a better option to withdrawl that I could. I been through the verification process no problem. Only option they allow me to withdrawl through is visa which doesn't work as of now. They offered me bank transfer after waiting 3 days ago, But all it did was say withdrawl failed, i live chat them for support and all they do is say they ll investigate. Now they even took that option away.

What can I do?

They sent me a 250 withdrawl through visa which they said was sucessful. Its been a week i havent seen it reflect on my card and i know it doesnt work. But they insist it went through and not have it returned to my account.

They just dont seem helpful and feels intentively purposely delay it so you keep gambling.

So how long do i have to wait till i get my 4000 now?

Cassino em disputa Twin Casino

Motivo Pagamento atrasado

Valor $4257

Discussão

AskGamblers

• Support Team

há 7 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Pepperlina

• Canadá

há 7 anos

I have received the payment of 4257.

askgambler please mark this as resolved thank you

Twin Casino

• Representative

há 7 anos

Dear PEPPERLINA,

Sounds good. We are awaiting your confirmation here.

Kind regards,

Kasper,
Casino Manager
Twin

Pepperlina

• Canadá

há 7 anos

Hopefully it will arrive Monday.... has not arrived yet

Raio-X do Twin Casino

Resolvido 8 / 15

Valor médio $8,605

Duração média da reclamação 8 dias

Resposta média 2 dias

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Problem with verification and withdrawal of €99.60

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You will see in the document below that my transactions and deposits to Twin are visible. My name is at the bottom left, and the document is a PDF from my bank. Their response was this: 'The files you provided cannot be accepted for account verification. A screenshot cannot be accepted for verification purposes, please provide the original account statement.

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I have trouble with Twin Casino. The casino deliberately doesn't accept submitted documents that meet the stated requirements.

After the verification request, the following documents were sent to the casino.

On March 25, I completed and submitted the "Source of Wealth - Questionnaire"

On March 28, I sent documents confirming funds received as winnings from another casino to make a deposit at Twin Casino:

screenshot of my casino account with my personal details,

screenshot of casino winnings,

the transaction history of my Skrill payment wallet, which shows the receipt of winnings from the casino.

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Skrill statement for the last 3 months (02/07/2023 - 05/08/2023). The preamble of the statement contains my personal data: Customer ID, and email.

The Skrill payment system statement does not contain my personal data, such as first and last name, address, and phone number. In this regard, I provide you - A screenshot of my personal Skrill profile with my personal data: last name and first name, address, phone number, Customer ID, and email.

Screenshot of my casino account with my personal information: first and last name, phone number, email, date of my birth

Screenshot of my casino deposits for the last 90 days.

Screenshot of my withdrawals for the last 90 days.

The casino did not accept these documents, asking them to provide them in the best quality, but an extract from the Skrill payment wallet indicating the name and surname. to do this, I contacted Skrill directly with a request to send a statement in accordance with the requirements of Twin Casino.

On May 12, I sent the documents sent earlier in good quality to Twin Casino, as well as a Skrill statement indicating the name and surname.

But, the documents were not accepted again!!!

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Thank you in advance.

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I uploaded these again immediately (about 10 hours ago) and haven't heard from them again, even though I tried emailing and live chatting with them to get an explanation after this request.

I'm hesitant to create this issue with you, but I'm very concerned now that my winnings will never reach me, and I am no longer getting a response from the casino, so I'm asking you for help.

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Things to note:

1. no bonus is used, the money I deposited was all raw money.

2. All my verification is done

3. I am their VIP customer

4. I have attached most of the required files (transcript of chat with customer support, withdrawal page screenshot, Link from the provider of my winning “https://replay.nolimitcity.com/show/gibibomediho?device=desktop&language=en”)

I request you to please solve this issue since now I am concerned that I won’t be getting my withdrawal.

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