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I registered my account the 9th day of February 2025. I completed Level 1 and Level 2 of KYC. Both passed. Some time in early March, I made a 2000 USDT deposit, gambled it and deposited 4000 USDT. I betted on different NBA games, won all the bets. So after a 6000 deposit, my account was at 11000 total balance (5000 profit).
I'm not really sure, but I think it was this same day, after my gambling session, that I received the following email: https://ibb.co/CKML1kH1. A day later, I start sending emails. I will share some of the conversations I had with [email protected]:
- https://ibb.co/6R62C2M9
- https://ibb.co/1fT6q41d (Part 1, you can find Part 2 later in the chat)
Apart from this, I sent other emails requesting for at least my deposit, emails that were ignored.
Note that by this point, my Level 2 verification was revoked, yes, it went from verified to "Action Required". I gave them the selfie they asked for, and it was again verified.
Now, I had to complete Level 3 verification, they asked for a utility bill for each of the last 3 months, with the corresponding payment proof. I gathered the information, and sent it. A few hours later, the information is not only rejected, but this message appears: "Unfortunately, your verification request has been rejected and your account has been permanently disabled due to breach of our Terms of Service." (https://ibb.co/7NT2rHF2 - https://ibb.co/9m3qBTCF). It is interesting that they never give proof or mention what's the breached Term of Service.
After my account being permanently disabled, I was still able to stay logged into the account for around 2 days. I opened a live chat with support, and this is how it went: https://ibb.co/NgBXMdDX (you can also appreciate the account balance).
Here you can find Part 2 of the conversation I show before: https://ibb.co/sdv3CGY1.
I haven't had more information since then. They never told me what they banned my account for, they never tried at least giving my deposit back, I went through every KYC thing they asked for, they gave me external verification links which I also completed.
