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SlotWolf Casino - Deposit money took from bank but not on casino

RESOLVIDA
Informação da reclamação
Cassino em disputa SlotWolf Casino
Motivo Valor não creditado
Valor € 700
Postado em 23 de julho de 2020

I make a deposit 700euro. Since Monday 13july .. until now no credit was add to my account or my bank account. I show them my bank payments details. But yet still no money until now. When i was make diposit it show payments complete but none money. I feel like they try to excuse and not add me my missing diposit . Coz it already been almost 2 weeks. Yet still no sign of my money.. And they are still holding..

I got all my details and proof of payment

Still no money..

Pls kindly help me

Postado em 23 de julho de 2020

Dear Sienna,
thank you for your patience, first of all, as this issue took some time to be resolved, unfortunately.
Your missing deposit was added to your balance on July 23, at 9.12 am.
The evidence was also sent to the AG representatives. We are kindly asking to let us know if anything else is needed on our side.
Thanks in advance!

AskGamblers
Postado em 23 de julho de 2020

Dear @sienna2526,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SlotWolf Casino Reclamações

  • 9 de 9 resolvida
  • 20 horas resposta méd.
  • 6 dias vida útil méd. da reclamação
  • 1,397 USD valor médio

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