Slotozen Casino - Account not closed as request allowed to deposit

Dear Reuben,

We hope this message finds you well.

Upon reviewing your account and the concerns raised, we can confirm that your refund request is now being processed. We understand the importance of resolving this matter promptly, and we assure you that the funds will be sent to you shortly.

At Slotozen Casino, we take pride in being a licensed and reputable online casino. We strive to maintain a secure and fair gaming environment for all our players. Your feedback is valuable to us, and we have already taken steps to prevent similar situations from occurring in the future.

If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team at suppor­t@s­lot­oze­n.com.

Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding as we work to resolve this matter to your satisfaction.

Thank you for choosing us. We look forward to providing you with an exceptional gaming experience in the future.

Best regards,
SlotozenCasino Team

Hi Slotozen

Thank you for replying I will ask this complaint to be closed once I receive the refund.

Cheers

Dear Reuben,

Thank you for your reply.

It is our pleasure to assist you! We appreciate your understanding. Rest assured, we are working diligently to process your refund, and we will notify you as soon as the funds are sent. If you have any further questions or concerns, feel free to reach out.

Thank you for your patience.

Best regards,
SlotozenCasino Team

Dear Slotozen Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

We trust this message finds you well.

We are pleased to inform you that the refund process has been successfully completed. The funds have been initiated, and we anticipate them reflected in the player's bank account shortly.

We appreciate your diligence and commitment to maintaining a fair and transparent gaming community. If you require any further details or have additional inquiries, please feel free to reach out to us directly.

Thank you for your understanding and cooperation.

Best regards,
SlotozenCasino Team

Dear @reu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.