River Belle Casino - Self excluded but wont refund deposit

River Belle Casino confiscated a win (US$170) including my deposit by decision of the casino management. They did it applying paragraph: "5.8.3 In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, displaying irregular betting behavior, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts.   Yes, of course, I agreed to the terms&conditions during registration including with this clause, but I do not agree with their decision. This item can be applied to any player, regardless of whether he broke the rules or not. I played according to the rules. I demand that the casino management has to provide concrete evidence on exactly how I violated the conditions. But to submit a clause that says 'In the event that the Casino believes you are abusing or attempting to abuse a bonus' and confiscate on this basis, I think it is not fair on their part.

10.05.2018 in River Belle Casino I won $ 709. At their request I sent all the requested documents. I was not paid winnings. All the winnings were annulled. It's impossible to log in into my account - the account is blocked. On my e-mail inquiries, why did this happen, the casino representatives told - this decision has been taken by Casino Management and there will not be provided any additional information regarding this from the casino side. I'm sure they have to provide all the information.

I deposited SEK 2000 and received a bonus. Once the money was lost, I received a new bonus offer and deposited another SEK 2000. This money was also lost. The same then occurred again, i.e. new bonus offer and a new deposit of SEK 2000. On this last SEK 2000 deposit, I managed to win some money and after having cleared the wagering requirements, I requested a withdrawal of SEK 16,017. I was then asked by support to provide standard verification documentation in the form of a copy of an identification and a utility bill. I provided the requested documentation, but did not hear anything for almost a week nor was any payout made. I contacted support via chat and was suddenly told that I needed to provide a certified copy of my driver license. Nota bene, the casino did not inform me about this request until I contacted them. The request of such was unheard of from my end and I questioned the actual need for this. I could not interpret this as anything but an attempt to stall the payout. Nonetheless, I went to a law firm/notarius publicus (!) and obtained certified copies (this was not for free...). I sent over the certified copies to the casino. After not hearing from them for four days, I asked again why the money had not been paid out. The short response I received was that the casino had decided to seize my winnings, repay my deposits and close my account. The casino pointed to this clause in their terms: "5.8.3 In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, displaying irregular betting behavior, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts." I asked for the casino to motivate this decision and explain in what way I have violated the terms, but I have still not received a response. Without a satisfying explanation/motivation in what exact way I have violated their terms, I insist on the casino owing med SEK 10,017 (SEK 16,017 less the repaid SEK 6,000).

I was playing lost vegas on the 11th of october via my mobile at $45 per spin when i got the blackout feature which also awarded me the free spins. The game then started to load the spins and then a pop up box came came up 'a general error has occurred, please contact customer support' so i did. They emailed back to clear my history etc which i did and uninstalled the app hard reset my phone, everything but the game would not load the spins. I have emailed then a few times and get the same generic replies to clear my cache and check my phone is up to date and was even told to change my internet from wifi to mobile. I have done all of this and a week later tonight i am still waiting for my spins with no contact from the casino regarding this since i asked them on friday (4 days ago) for an update. This was the only game not working on my mobile and was still able to loadand play any others so it's not my internet or phone. Everytime i chat with someone they confirm i have open bets on the game but I can't play them. Please help get this sorted as i already have $90 sitting in the game prior to the free spins as part of the blackout feature

I have been a VIP customer of River Belle for some time and I was spending anywhere from $100-$500+ per week at he casino. I used various methods of depositing, prepaid cards, ukash and direct debit (citadel). Never once had the casino contacted me to say there were any issues with my deposit options or deposit transactions. On this particular occasion I made my deposit via ukash. I believe it was $50 ukash. I was lucky enough to win $27000! I withdrew this amount. I attach copy withdrawal receipt (screenshot). I was contacted via the casino provided my id documents and copies of the bank cards I still had an a recent bill. My casino host said it was fine, the funds had been released and all was well. The following day the host called me and said that there were some disputed amounts and approximately $4500 would be held back by the casino for the said issue. I was unaware f these disputes however I said I was ok. The host assured me again te funds were on their way to me. I was under the impression that as I made the deposit via ukash i shouldn't have to provide any copies of bank cards. Again the next day the host called me and said there was further disputed amounts and the casino has decided to confiscate the funds and that was it, there's nothing I can do about it. I asked the host why this occurred and why the casino let me deposit money frequently and play when there were issues with my account, only when I withdrew money did these issues come to light. I was happy for the casino to take the further disputed funds from my winnings and pay me te balance. I have since been locked out of my account and the casino has refused further contact :( Please help me resolve this issue! I want to have my winnings and I want the casino to get the disputed amounts back (if that's the case). They let me deposit every day, not a problem at all, I received free credits and spins and was treated like a VIP!! Only when I wanted to withdraw my money did these issues come to light. The deposit I made these winnings on was done via UKASH!

yesterday I was playing isis multiplayer, as normal, I had 60Xs to be used in the free spins when I hit zero balance so waited for free spins, an error box appeared saying an error had occurred I would be returned to the lobby, after returning to the lobby I was disconnected from the casino, NOT the internet, when I logged back in I got the box that informs u that u still have spins waiting to be play , that was normal as I had my 60x but when I logged into isis the multiplier was at 0, my 60 were gone, this is the 3rd time I've had multipliers vanish in the last 12 months, but as the first 2 times only involved small amounts, I contacted live support was told some rubbish about them looking into it and getting back to me, never happened, but I never chased it up as the amounts were small, this time it wasn't a small amount it was 60x that I had spent over $200 to build up, I called river belle was told they would look into it call me back, they never did, so I just called them again, spoke to a Michael, who wouldn't u know it couldn't find any record of my first call. then blame my internet for the problem, I explained I wasn't disconnected from the internet only the casino, but he still insisted it was my issue but couldn't explain why even if my internet dropped out, which it has done in the past, why my multipliers have gone or where they have gone to, but to add insult to injury he basically washers his hands of the problem and offers me 25 free spins on some other game, that's 25 free spins at 20 cents a spin that's $5 to make up for cheating me out of my 60x multiplier that I wasted over $200 to build up, I have played at river belle for over a year, spent over $26000.00 at their casino made 1 withdrawal for a 1000 bucks in all that time, i play because I like playing and multiplayer isis my fave game, if I win I play it all back, I don't mind losing, but I don't like being cheated, I don't like being dismissed because I complain about an issue the casino trys to blame me for, no matter what my internet does that shouldn't cause multipliers to vanish, I ask ask gamblers to find out where my 60 multipliers are and I strongly suggest river belle to improve their so called customers services or they will lose more players then just me

I put a request in to close my account with this casino last night as I am spending too much. I sent in an email request to close the account, I have done with many others and it was close straight away. Not one person had replied to my email and I have now ended up spending more than £500 today (when they should have had it closed!), I don't believe this is fair practice and want a refund! They have no problem sending me promotions everyday of the trying to get me to deposit and when I eventually do and then realise that I have spent enough and want to close it, they don't do as I ask! If I had an issue regarding depositing money they would be quick enough getting back!,, not good enough!

Prior to depositing to this site I specifically requested I didn't want any bonuses. When I deposited £20 they added a bonus and said I couldn't do anything about it. I requested to withdraw funds and they won't let me. Please can you look into this as I want my money back.