Reclamação #31
Rakebit Casino
Unpaid Winnings 140000 USD and Account Closure at Rakebit
há 3 meses
Hello, I would like to ask for your advice regarding an issue 🙏
Are you familiar with the platform Rakebit?
I previously deposited approximately USD 30,000 on this platform.
After winning, I was able to withdraw around USD 60,000 without any issues, and I kept part of the profit in the account to continue playing.
Eventually, my account balance reached approximately USD 140,000. When I attempted to withdraw this amount, the casino began delaying the payment.
Their Telegram support repeatedly told me that my account was “under investigation,” and this lasted for about 10 days.
After that, I received an official email stating that my account was permanently closed due to an alleged violation of their Terms of Use. As a result, USD 140,000 remains locked in my account and cannot be withdrawn.
My final actual balance was approximately USD 140,000. However, the screenshot I was able to save only shows a balance of USD 129,743.13, as I did not expect my account to be permanently locked and therefore did not capture the exact final amount at that moment.
I only played RNG blackjack (computer-dealt blackjack) and did not participate in any live dealer games.
I did use NordVPN to connect through Japan. This was because blackjack was only accessible from certain regions, and the website itself clearly stated that it is “VPN friendly.” I did not attempt to conceal my identity for fraudulent purposes.
Additionally:
I did not create multiple accounts.
I did not engage in collusion.
I did not use third-party software.
I did not participate in any arbitrage group or unfair activity.
I would greatly appreciate any advice on how to proceed in this situation.
Are there any effective complaint channels, regulatory bodies, or public exposure strategies that might help?
If you have any experience or suggestions, I would be sincerely grateful 🙏
Are you familiar with the platform Rakebit?
I previously deposited approximately USD 30,000 on this platform.
After winning, I was able to withdraw around USD 60,000 without any issues, and I kept part of the profit in the account to continue playing.
Eventually, my account balance reached approximately USD 140,000. When I attempted to withdraw this amount, the casino began delaying the payment.
Their Telegram support repeatedly told me that my account was “under investigation,” and this lasted for about 10 days.
After that, I received an official email stating that my account was permanently closed due to an alleged violation of their Terms of Use. As a result, USD 140,000 remains locked in my account and cannot be withdrawn.
My final actual balance was approximately USD 140,000. However, the screenshot I was able to save only shows a balance of USD 129,743.13, as I did not expect my account to be permanently locked and therefore did not capture the exact final amount at that moment.
I only played RNG blackjack (computer-dealt blackjack) and did not participate in any live dealer games.
I did use NordVPN to connect through Japan. This was because blackjack was only accessible from certain regions, and the website itself clearly stated that it is “VPN friendly.” I did not attempt to conceal my identity for fraudulent purposes.
Additionally:
I did not create multiple accounts.
I did not engage in collusion.
I did not use third-party software.
I did not participate in any arbitrage group or unfair activity.
I would greatly appreciate any advice on how to proceed in this situation.
Are there any effective complaint channels, regulatory bodies, or public exposure strategies that might help?
If you have any experience or suggestions, I would be sincerely grateful 🙏
Screenshot
