Hello, I need help with withdrawing my balance of €3000.
I made a deposit at the casino using a credit card.
After some time, I was finally verified and was able to request my withdrawal.
However, since it was not possible to withdraw to my credit card, as the credit card I used to deposit can only be used to pay, I requested a withdrawal via crypto.
I was confirmed in the live chat that I could also withdraw via crypto.Unfortunately, this withdrawal was rejected on the grounds that the withdrawal method must be the same as the method I used to deposit.
I then tried to contact the casino several times to explain that I cannot make deposits to my credit card and therefore cannot use my credit card as a withdrawal method.
I even offered the casino to make a small deposit via crypto so that I could also use crypto as a withdrawal method.
Unfortunately, I was only ever told that my deposit and withdrawal methods had to match.
I then called my bank, where I also have a credit card, and clarified with them that they would activate my credit card as an exception so that it can receive deposits.
So I made another withdrawal request, this time using my credit card as the withdrawal method.
As the withdrawal was for a different credit card, I even emailed the casino all the verification documents for this credit card to speed up the withdrawal process.
Again, I was confirmed in the live chat that the credit card I want to withdraw with only needs to be in my name, and it doesn't matter whether it's the same credit card or a different one.
Unfortunately, the casino is still refusing to pay out my money. The casino won't pay out to my credit card either.
I am only told over and over again that the credit card I deposited with must also be the credit card I have to pay out to.
Unfortunately, the casino does not understand that this is absolutely impossible, as the credit card I used to deposit is only authorized for payment. I have already contacted the bank where I have the credit card I deposited with and they also told me that no deposits can be made to this credit card.
I would ask for your support, as I have already contacted the casino several times and tried to explain the situation.
They have also not responded to my offer that I can also make a crypto deposit so that crypto is available as a withdrawal option.
Please help me, I want to withdraw a total of €3000 in three transactions of €1000 each.
I have tried for a long time to find an agreement with the casino and have done my best to make the withdrawal possible from my side.
Unfortunately, the casino is still refusing and I am really at a loss and urgently need support.
