Hello. I have made withdrawal 28.10.2021 for 500 euros, then next two days 2×500, and from then I wait to process. When I ask what is problem, the casino say was some problems with the system. Then last wednesday say it will be paid 05.11. 2021 but still nothing. I have verification and all that they ask. Can you please help with this matter? Sincerely yours
< full name removed >
Dear Client,
Thank you for reaching out. We are deeply sorry for the delay in the process of your payments. We understand how frustrating this must have been for you.
We confirm that the withdrawals were finalised from our side and you should receive them in the nearest time. We are doing our best to ensure this situation does not repeat.
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. Please let us know if you have any questions or comments.
Best wishes,
Zet Casino
I have become first withdrawal. Thank you and with this i make complaint resolved. 😀
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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