Mystake Casino - Cancelled my all winnings

Only bonus i used is theese two. that have rollover is done. Cant use their welcome bonus to violate a bonus. And. Angel so Big win. I had won on several casino sites, but never heard such a meaningsless reason.

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

We have sent you detailed information via email, please check it.

Kind regards

Is the mail to me or askgamblers? Because i did not receive anything.

Hello,

This mail has been sent to AskGambler.

Regards

askgamblers what is status. I am a little dissapointed that this can be a disscussion that i have done anything wrong. The bonus i received and free spins have no maximum win. I won litterally on slots and have never had a intention of Cheat or anything. Its funny when uou research on the internet, there are plenty of cases like this Where the money people won on their site are holded Back.

It Can not be true that they Can do this over and over again and still be able to have a casino site.

I have readed their terms & conditions.
Its written they Can cancel any bonus. But it cant be true that they Can cancel winnings like they want. I have done the rollover time on all bonus and freespin i have received.
This should be enough to have a chance for withdrawal my wins.

Hello,

After investigating the user's activity we have detected that the one has cross acts with another user, they have activated the same bonuses, and had the same IP addresses with false information.

Kind regards

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mystake Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.