Mostbet Casino - Freeze my account with 170000 LKR

Hello I need resolve for my concern. they keep sending the same message copy and paste

They keep sending the reply as email all the time. just copy and paste it always. why if my account verified just can't release my account for me???

Hello, Dear Minethz!

We’re sorry you had a negative impression.

We understand, it is unpleasant that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts.

Please provide your account ID. We'll look into it.

Best regards, Mostbet.

account id: id233973306

Check it I have done everything, documents, all details, Skype video call, and everything.. please why this much time

I also did the Skype video call with person called Ann here and she said everything is ok and well will verify soon. but why theyy taking days for it. even they checked and got all documents from me everytime. I think more than 6 times I provided different kind of documents already..

We have checked the information and are pleased to inform you that your account has been unfrozen on 16.04.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Best regards, Mostbet.

Dear @Minethz,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

It's unfrozen finally but my betting limit is rs 4000 in any case. please check on it and remove that. I think that's I won my first accumulated bet on the site. I only can place bets upto 4000 that's about $13

Dear all,

As apparent from the submitter's latest post, in which it was confirmed that the issue that was the subject of this complaint was resolved, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Dear @Minethz,

Should you face other issues that were not part of the present case, please feel free to submit a separate complaint. 

We thank both parties for their assistance during the complaint process.