Reclamação #110
Melbet Casino
Closed my account and stole all my money
há 1 ano
I used Melbet for 2 years without any problems, making many deposits and withdrawals during this time. Until I managed to raise a considerable amount of money.
When I wanted to make a withdrawal, they asked me to send an email for document verification. Obviously I agreed without problems since I understand that this is normal. Throughout a month the verification was carried out where they asked me for multiple documents which I sent in their entirety, without objecting.
Finally, after all this, their solution was to delete my account without letting me withdraw any of my money. They stole the money I deposited and the money I earned throughout all this time.
Their reason for doing this is that according to them, all my bets were ''fraudulent'' and violated their rules. This accusation is totally false, my bets are on popular events and markets, such as NBA or tennis matches. They have no reason to make this accusation other than not wanting to pay me. If my bets are fraudulent, everyone's are.
In addition to closing my account without letting me withdraw any money, they also made it clear to me that they were not going to respond to any more emails about it, as can be seen in the final line of the email I attached.
I understand that they have the right to close my account or not let me play on their page anymore, but only if there is a reason for this. In this case there is not, they simply closed my account, kept my money and do not allow me to contact me to give me an answer or justification.
I want to receive a response from them and return all the money I legitimately earned. If they don't want me to play on their page anymore, that's fine, but they have to give me my money.
When I wanted to make a withdrawal, they asked me to send an email for document verification. Obviously I agreed without problems since I understand that this is normal. Throughout a month the verification was carried out where they asked me for multiple documents which I sent in their entirety, without objecting.
Finally, after all this, their solution was to delete my account without letting me withdraw any of my money. They stole the money I deposited and the money I earned throughout all this time.
Their reason for doing this is that according to them, all my bets were ''fraudulent'' and violated their rules. This accusation is totally false, my bets are on popular events and markets, such as NBA or tennis matches. They have no reason to make this accusation other than not wanting to pay me. If my bets are fraudulent, everyone's are.
In addition to closing my account without letting me withdraw any money, they also made it clear to me that they were not going to respond to any more emails about it, as can be seen in the final line of the email I attached.
I understand that they have the right to close my account or not let me play on their page anymore, but only if there is a reason for this. In this case there is not, they simply closed my account, kept my money and do not allow me to contact me to give me an answer or justification.
I want to receive a response from them and return all the money I legitimately earned. If they don't want me to play on their page anymore, that's fine, but they have to give me my money.
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