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Magical Spin Casino - Won't pay my winnings

RESOLVIDA
Informação da reclamação
Cassino em disputa Cassino Magical Spin
Motivo Pagamento atrasado
Valor € 1985
suikke123 Finlândia
Postado em 2 de maio de 2019

I played on magical spins casino 9.4.2019. I deposited 200e and got 300e bonus bonus (total 500e). I made my wager through, on that point my saldo is 1985€. Then i made withdraw request. Then magical spins asked me some documents. I send all documents they asked for. I got message that my account has verified. But i cant withdraw any moneys, and livechat dont help me at all. I have waited 20days, but moneys dont move. I added 2 pictures, they show my saldo before and after.

< personal info removed >

Postado em 2 de maio de 2019

Hi SUIKKE123,

Congratulations on your winnings!

After review of your account, I can confirm your documentation has been confirmed and approved. You may withdraw your balance.

However, because of new internal regulations for Finland our system will not allow a players withdrawal for those from Finland.

To withdraw your winnings,
Simply send us an email to financ­­[email protected]­m­a­gi­­cal­­sp­i­n.com from your registered email address with the amount of withdrawal. Please make sure to add your method of withdrawal to the email.

Our finance department will process your withdrawal.

Again, congratulations on your winnings!

Levi H
Communications manager
Magical Spin Casino

AskGamblers
Postado em 6 de maio de 2019

Dear @suikke123,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Cassino Magical Spin Reclamações

  • 29 de 29 resolvida
  • 1 dia resposta méd.
  • 6 dias vida útil méd. da reclamação
  • 1,561 USD valor médio

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