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Magical Spin Casino - Winnings still haven't been paid

RESOLVIDA
Informação da reclamação
Cassino em disputa Cassino Magical Spin
Motivo Pagamento atrasado
oliversvartb Finlândia
Postado em 29 de abril de 2019

I played on magical spins casino 16.4.2019. I played 100% welcome bonus. I made 200€ deposit, and got 400€money (200€+200€ bonus). I did success my wager. After that my saldo was 669,85€. After that they asked some documents from me. I did what they asked. After that i have talked to livechat, they cant help me and they tells me to wait. I have no idea why they have not pay me. I have picture before play, and after play, both shows my balance. I havent break any bonus terms etc. I hope you can help me.

< personal info removed >

Postado em 30 de abril de 2019

Hi OLIVERSVARTB,

Firstly, congratulations on your winnings! We love when on players feel the magic.

Now regarding your withdrawal of funds.
I have thoroughly reviewed your account and see that you have a balance on your account 669,85€. I can confirm your documentation has been confirmed and approved. You may withdraw your funds.

However, due to new regulations in regards to Finland our system is giving an error to those from Finland making a deposit and or withdrawal.

To withdraw your winnings,
Simply send us an email to financ­[email protected]­agi­cal­spi­n.com from your registered email address with the amount of withdrawal. Please make sure to add your method of withdrawal to the email.

Once received the finance department will process your withdrawal.

Again, congratulations on your winnings!

Levi H
Communications manager
Magical Spin Casino

Postado em 2 de maio de 2019

Hi OLIVERSVARTB,

I must inform you that after making a request to Finance that our risk management department found your account linked to another account through IP address.

This is a violation of our terms and conditions and finance will reject withdrawal due to this violation.

2. OPENING A PLAYER ACCOUNT

2.1 Magical Spin only allows one account per IP address (registration account IP address or log in IP address), home address (postal address), bank card, email address ... In case a player wishes to open an account while another account is already created within the same home, IP address... an authorization, by email (finan­[email protected]­mag­ica­lsp­in.com) must be issued prior to the opening of the second account. If a player wishes to use someone else's credit card to make a deposit, he must receive permission from the finance department before making the deposit and send an authorization from the cardholder of the credit card (authorization, If granted, will expire at the end of the day in question).

In the event that, following a verification (random or not), Magical Spin realizes that one of these rules has been violated, all accounts in question will be blocked without notice and any balance of the balance or any request for withdrawal In progress will be canceled, even if the account (s) have been verified beforehand, the verification of account being just an identity check.

Levi H
Communications manager
Magical Spin Casino

AskGamblers
Postado em 2 de maio de 2019

Dear Magical Spin Casino,

AskGamblers Complaints Team is kindly asking you to provide evidence/s where it is clearly visible that player breached aforementioned casino term.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to suppor­­[email protected]­a­s­kg­­amb­­le­r­s.com.

Thank you for your cooperation.

Postado em 5 de maio de 2019

Hi Askgamblers,

The documentation with terms and conditions violation has been sent as requested to suppor­­­t­@­a­­s­­kg­­­am­b­­­le­­r­s.com.


Levi H
Communications manager
Magical Spin Casino

AskGamblers
Postado em 7 de maio de 2019

AskGamblers Complaints Team has been provided with valid evidence on behalf the management of Magical Spin Casino where it is clearly displayed that player's account has been linked to another account. Player by these actions violated general casino term quoted above

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Cassino Magical Spin Reclamações

  • 29 de 29 resolvida
  • 1 dia resposta méd.
  • 6 dias vida útil méd. da reclamação
  • 1,561 USD valor médio

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