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Magical Spin Casino - Not paying me my winnings

RESOLVIDA
Informação da reclamação
Cassino em disputa Cassino Magical Spin
Motivo Pagamento atrasado
Valor € 2818
Usuário inativo
Postado em 30 de maio de 2019

So I deposited to magicalspin.com on the 12th of April, and won 4318€. Firstly I had to contact the several times to even get a hold of anyone, and then they promised that they will start paying me 750€ per week.

First two weeks they did, but now they have cancelled my withdrawal and I physically can't make a withdrawal through their site. Their chat just tells me that they will email me and that they will pay it, but nothing has happened yet this week.

I hope my voice gets heard this way.

Postado em 2 de junho de 2019

Hi KIMMOROBIN,

I will check with our finance team and reply as soon as possible.

I see you're from Finland and we are aware of the issue for making withdrawals.

Levi H
Communications Manager

Usuário inativo
Postado em 4 de junho de 2019

Ok now I have received this weeks 750

Postado em 5 de junho de 2019

Hi KIMMOROBIN,

Congratulations on your winnings!

We are happy to hear you received payment. Please be assured you will receive the remainder of your winnings..

Levi H
Communications manager.

Usuário inativo
Postado em 5 de junho de 2019

Thanks for the cooperation :)

AskGamblers
Postado em 5 de junho de 2019

Dear @Kimmorobin,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Usuário inativo
Postado em 5 de junho de 2019

Seems to be resolved :) Thanks !

AskGamblers
Postado em 5 de junho de 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Cassino Magical Spin Reclamações

  • 29 de 29 resolvida
  • 1 dia resposta méd.
  • 6 dias vida útil méd. da reclamação
  • 1,561 USD valor médio

Problema com Cassino Magical Spin?