Magical Spin Casino - Missing deposit

RESOLVIDA

Informação da reclamação

Cassino em disputa

Cassino Magical Spin

Valor

€ 80

simudinlalic Berlin
há 3 anos

Hi everyone,

I have one very strange issue, it start four days ago.

I did 30 e deposit money was taken from my Bank Account and wasn't credited to casino account, i used Klarna Option online banking. Yesterday happened the same,i did 50e Deposit again taken money from my account but again wasn't at casino account. So i contact the casino financial department noone answering me four days! I send you now the screenshot of all my payment to this casino u can clearly see i did 13 Deposits,and on Casino my Transaction page are just 11 accepted, so there are exactly two they are not credited 30 e and 50e,also very interesting is that is writen failed deposit,but when i aske Live Chat assistance they told me is pending,and it isn't as u can see,pending 4 days is very long time! I hope You can help me with this coz, im rly like seating at Home and getting no help!

Have a nice day,

Best regards

< full name removed >

há 3 anos

Hi,

Apologizes for the delay we were on public holiday.

Please note this issue has been resolved and finance has responded and the issue has been fixed.

Regards,
Levi
Communications Manager

simudinlalic Berlin
há 3 anos

Thank you, The issue fixed!! Have a nice day

AskGamblers
há 3 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Cassino Magical Spin Reclamações

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