Reclamação #105
Cassino Jackpot City
Jackpot City Casino - Payment of $10,694 has been delayed for 22 days
há 7 anos
I highly recommend nobody use Jackpot City Casino. The reason is actually not because they delay payment, the reason is because they are unethical, unorganised and duplicitous, and this is my attempt at warning others.
The TLDR (too long didn't read) version is this: If you happen to get lucky at any casino more than once. They get upset. They know that it's very unlikely for you to beat the house because of their mathematical advantage. For this reason, if you DO play at the casino, ONLY play the "LIVE CASINO" options such as "LIVE ROULETTE". The other games have an extremely likely possibility of a rigged algorithm (I am a software developer, this is entirely possible). So your best bet is to bet big, play live, and withdraw quickly. For example put it all on red (46.7 % chance of winning) and double up and leave. This is the most likely way to walk away a winner, as I did several times, hence the sudden "verification" of my identity. If their tactics were not so bogus and obvious, perhaps I would remain patient to receive payment. However I firmly believe that the casino wants to "try" and NOT PAY ME my rightful winnings.
I used this casino for the first time in mid December of 2018 where I made some deposits probably equalling to a few thousand dollars, and withdrew 2-3 thousand dollars very quickly within a couple of days of my withdrawal. NOTE: this is a technique used by the casino to GAIN YOUR TRUST, they want you to feel as though withdrawals will be seamless, customer service will be immediate, and verification is not required. They do this so you will CONTINUE PLAYING, as we all know, the longer you play -- the more the chance that the "CASINO TAKES IT ALL".
It was not until the new year (January 1, 2019) where I made a withdrawal which was in the amount of $10,694 that I noticed that verification questions began to come in. I had gotten lucky (which i did) too many times and now there was a need to verify every detail about me. Please note of the $10,694 of winnings, about $8,500 was my own deposits, so in fact I have not won that much money, considering my risk.
I was first asked for my driver's license to prove my identity. Fair enough, i uploaded that information with a clear photo of my license right away. Then I was told to upload a utility/phone bill, I found this to be reasonable to further prove my identity, so i did this as well. (please note, each one of these requests took a minimum of 48-72 hours, which is also fair). Then after daily follow ups on my withdrawal, different answers from customer service (including one that my funds were RELEASED and ON THE WAY) I was told that there is "mis-match" between my financial accounts that I provided to the casino, and my bank account information. I was very confused by this, as I knew there is no possibility this could be true. If this was the case I would not have been able to make any withdrawals or deposits up until that point. That's when I knew the casino didn't want to pay me my winnings. There was no possibility of a "mis-match" and all my details were consistent. I sent a respectful email asking them to please explain where the mismatch had occurred, I was ignored several times. They did not have the answer, as they knew the question was just a bogus claim to delay payment (in the hopes that I would make further deposits, and walk away a loser).
They changed their story multiple times, and finally asked me to upload a bank statement proving that my credit card, was in fact mine, although its very clear by this point that it in fact is my credit card. I still immediately complied and uploaded my bank statement. A few days later (upon following up) I was told to stand by for a call, which I did for quite a while before receiving an email saying they could not "reach me", even though I was standing by my phone the entire time, and it was in working order. They proceeded to get in touch with me, where they finally revealed that they have needed a PAPER copy of the bank statement as well. As you may be able to guess, I uploaded this as well and was again met with another call saying they have not "received it". I re uploaded the paper copy, and verified that it was received. On my last follow up with the customer service team, I was told that they need to contact my "phone company" to verify details of my "credit card". When I told them this made no sense, they again told me to wait for 24 hours.
You don't have to be a brain surgeon to notice the pattern here ^^. I uploaded everything including my driver's license, utility bill, bank statements. I follow up with the casino on a daily basis, and every time I get a different reason as to why their "operations" department is still reviewing my withdrawal. I have followed all protocols laid out by Jack pot city, I have played strictly within their terms and conditions, my balance is strictly my CASH balance with no bonuses applied. I have received two calls from the operations department, using unbelievably transparent excuses (like we need a paper copy of your bank statement, which I have also uploaded) to delay my payment. It is now January 22, 2019 and my withdrawal is still being "reviewed."
I am in the process of pursuing this legally with the Maltese gaming commission. I would not play at Jackpot City again, and I urge you to avoid them.
The TLDR (too long didn't read) version is this: If you happen to get lucky at any casino more than once. They get upset. They know that it's very unlikely for you to beat the house because of their mathematical advantage. For this reason, if you DO play at the casino, ONLY play the "LIVE CASINO" options such as "LIVE ROULETTE". The other games have an extremely likely possibility of a rigged algorithm (I am a software developer, this is entirely possible). So your best bet is to bet big, play live, and withdraw quickly. For example put it all on red (46.7 % chance of winning) and double up and leave. This is the most likely way to walk away a winner, as I did several times, hence the sudden "verification" of my identity. If their tactics were not so bogus and obvious, perhaps I would remain patient to receive payment. However I firmly believe that the casino wants to "try" and NOT PAY ME my rightful winnings.
I used this casino for the first time in mid December of 2018 where I made some deposits probably equalling to a few thousand dollars, and withdrew 2-3 thousand dollars very quickly within a couple of days of my withdrawal. NOTE: this is a technique used by the casino to GAIN YOUR TRUST, they want you to feel as though withdrawals will be seamless, customer service will be immediate, and verification is not required. They do this so you will CONTINUE PLAYING, as we all know, the longer you play -- the more the chance that the "CASINO TAKES IT ALL".
It was not until the new year (January 1, 2019) where I made a withdrawal which was in the amount of $10,694 that I noticed that verification questions began to come in. I had gotten lucky (which i did) too many times and now there was a need to verify every detail about me. Please note of the $10,694 of winnings, about $8,500 was my own deposits, so in fact I have not won that much money, considering my risk.
I was first asked for my driver's license to prove my identity. Fair enough, i uploaded that information with a clear photo of my license right away. Then I was told to upload a utility/phone bill, I found this to be reasonable to further prove my identity, so i did this as well. (please note, each one of these requests took a minimum of 48-72 hours, which is also fair). Then after daily follow ups on my withdrawal, different answers from customer service (including one that my funds were RELEASED and ON THE WAY) I was told that there is "mis-match" between my financial accounts that I provided to the casino, and my bank account information. I was very confused by this, as I knew there is no possibility this could be true. If this was the case I would not have been able to make any withdrawals or deposits up until that point. That's when I knew the casino didn't want to pay me my winnings. There was no possibility of a "mis-match" and all my details were consistent. I sent a respectful email asking them to please explain where the mismatch had occurred, I was ignored several times. They did not have the answer, as they knew the question was just a bogus claim to delay payment (in the hopes that I would make further deposits, and walk away a loser).
They changed their story multiple times, and finally asked me to upload a bank statement proving that my credit card, was in fact mine, although its very clear by this point that it in fact is my credit card. I still immediately complied and uploaded my bank statement. A few days later (upon following up) I was told to stand by for a call, which I did for quite a while before receiving an email saying they could not "reach me", even though I was standing by my phone the entire time, and it was in working order. They proceeded to get in touch with me, where they finally revealed that they have needed a PAPER copy of the bank statement as well. As you may be able to guess, I uploaded this as well and was again met with another call saying they have not "received it". I re uploaded the paper copy, and verified that it was received. On my last follow up with the customer service team, I was told that they need to contact my "phone company" to verify details of my "credit card". When I told them this made no sense, they again told me to wait for 24 hours.
You don't have to be a brain surgeon to notice the pattern here ^^. I uploaded everything including my driver's license, utility bill, bank statements. I follow up with the casino on a daily basis, and every time I get a different reason as to why their "operations" department is still reviewing my withdrawal. I have followed all protocols laid out by Jack pot city, I have played strictly within their terms and conditions, my balance is strictly my CASH balance with no bonuses applied. I have received two calls from the operations department, using unbelievably transparent excuses (like we need a paper copy of your bank statement, which I have also uploaded) to delay my payment. It is now January 22, 2019 and my withdrawal is still being "reviewed."
I am in the process of pursuing this legally with the Maltese gaming commission. I would not play at Jackpot City again, and I urge you to avoid them.
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