Reclamação #11 iWild Casino

Withholding money

Por Dave W.

há 3 anos

On november 25 and 26, 2022 I made several ( 4) deposits to this casino. The total deposits made on my end where $380. I played through this and have no problem with the casino with keeping those funds. I looked and it appears that in fact $530 ( an additional $150) was deposited that is being held by the casino after I have closed my account.

I have reached out by chat several times and by email 3 times since november 26, 2022 and I have not been able to reach anyone with this casino.

The casino seems to be witholding $150 as this was likely taken from my account after the closure. I am looking for the casink to provide justification, commmunication and process the 150$ withdrawal.

In summary, $530 was taken and i only played with $380 (which I understand I lost). I am looking for the $150 to be given back to me as the casino seems to be holding onto it.

Cassino em disputa iWild Casino

Motivo Pagamento atrasado

Valor $150

Discussão

AskGamblers

• Support Team

há 3 anos

Dear @dave36,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iWild Casino

• Representative

há 3 anos

Dear DAVE36 and ASKGAMBLERS,

We provided the client's transaction history to the AskGamblers Complaint Team and DAVE36.

AskGamblers

• Support Team

há 3 anos

Dear all,

This complaint has been reopened as per iWild Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

dave36

• Canadá

há 3 anos

I'm just confused why you cannot email me this information. I have personally emailed the support@iwildcasino.com email nearly a half dozen times and havent had a response in weeks. It seems you only communicate through thus channel now.

Why is your team refusing to email me back and provide me with the information? This would be kept private if you communicated and replied to my many emails...

Raio-X do iWild Casino

Resolvido 53 / 53

Valor médio $3,214

Duração média da reclamação 9 dias

Resposta média 2 dias

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