Reclamação #94 iWild Casino

IWild Casino - Terms and Conditions on the fly

Por Andrew M.

há 1 ano

Earlier today I received an email from iWild Casino in regards to an offer of 60 free spins with 1 simple condition, that I place a vote for them here at askgamblers.com for the Best Casino award.

I began my bonus spins with some great wins which eventually led to me winning $28 CAD. I then changed games and really started getting some big wins eventually accumulating in excess of $550 CAD, but I was totally aware that I would not be able to withdraw this amount and that there would be a limit on the funds which I could end up with.

As anyone would do, I visited their Bonus Terms page and found that a "No deposit bonus" as it was described in the email would be limited to a withdrawal amount of $150 CAD. Though I thought this was all very clear as written in their Bonus Terms page when I reached approximately $500 CAD (I had also been keeping an eye on the progress % on my profile in the bonus tab) I got a message on screen that stated I had finished the wager requirement and that I would be left with $60 CAD and the rest would be discarded.

When I contacted customer support I questioned the agent regarding my issue and their response was that this bonus was different and that some higher-ups decided that the withdrawal amount for this bonus was different, and no they did not have this listed in their Bonus Terms or anywhere on the site for me to read. I find this dishonest and unfair. The email which I will provide a screenshot of, clearly states it is a "No deposit bonus" which is clearly written out on their Bonus Terms page as a maximum withdrawal of $150.

I apologize if my grammar is not the greatest as I never really excelled in English class as a French immersion student. But I hope my complaint is clear. Making up terms of bonuses on the fly while there are clear terms listed for such situations on the website for everyone to see is unacceptable.

Do I regret voting for iWild Casino to win this award, no I don't regret it. I enjoy their site very much and hope to continue enjoying it for years to come, but I don't agree with this and I don't think anyone else would agree with it either.

Thanks for your time,

Andrew

Cassino em disputa iWild Casino

Motivo Violação dos termos do bônus

Valor $150

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

roo1871

• Nova Scotia

há 1 ano

Dear AskGamblers Team,

It is with great pleasure I would like to report that with your help, this matter has been fully resolved with the funds being credited to my players account at iWild Casino.

As players, we are blessed to have an un-biased 3rd party mediator in the online casino space such as yourselves and I want to thank you for everything that you do.

Thank you,
Andrew

roo1871

• Nova Scotia

há 1 ano

Dear iWild Casino,

I truly appreciate your commitment to fairness, transparency, and exceptional gaming experience. I'm very pleased with this result, and I look forward to continuing a mutually beneficial relationship with you guys for years to come.

AskGamblers

• Support Team

há 1 ano

Dear @roo1871,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raio-X do iWild Casino

Resolvido 53 / 53

Valor médio $3,214

Duração média da reclamação 9 dias

Resposta média 2 dias

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