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Reclamações de cassino

IWild casino not accepting official Revolut documents

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Por pokertomi96
há 1 ano

Hello,

I am trying to verify my payment info with iWild casino, but they are not accepting official Revolut documents.

I have asked Revolut support and they explicitly stated that taking screenshots of virtual cards is not allowed.

I am attaching the conversation log and my submitted documents.

I have deposited 58 euros and I am trying to withdraw 200 from the site.

It feels like they are trying to delay verification since the official Revolut support says a screenshot is not possible.

Appreciate the help.

Please advise.

Cassino em disputa iWild Casino
Motivo Problemas de verificação
Valor €200

Discussão

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hello

It was resolved. Thanks for the help everyone.
User name
Dear pokertomi96 and AskGamblers Team,

We discussed this situation with KYC and got a completely feasible solution that they will accept screenshots, but in readable quality. So you can make a quality photo of the page they request and add it in the mail.

Best Regards,
iWildCasino
User name loyalty-level-2
Hello,

I have received the following email. (See attached picture)
It is still requesting screenshots to be taken inside the app which is still not possible as per the Revolut customer support has stated.

How is requesting another screenshot trying to be resolving the issue?

The official revolut bank statement hold all of the requested info.

I am puzzled by this casino, feels like not wanting to resolve this issue.

Raio-X do iWild Casino

Resolvido 53 / 53
Valor médio $3,214
Duração média da reclamação 9 dias
Resposta média 2 dias

Screenshot

iWild Casino Reclamações

Veja todas as reclamações deste cassino
Delay of KYC verification
KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.
Status solved Resolvido
€286
They closed my account and dont want to pay 500 USD
They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify
Status solved Resolvido
$500
They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Status solved Resolvido
€1,120
Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Status solved Resolvido
$788
Sudden Account review
I have previously made successful withdrawals from my iWild Casino account without any restrictions.

Since 26 November, all withdrawal attempts have been blocked. After playing and winning, I am unable to withdraw my funds. Instead, I received the following message from the casino:

“Your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. The review typically takes up to 14 days, although it may occasionally take longer.”

The stated 14-day review period has been exceeded, yet no outcome, explanation, or updated timeframe has been provided.

When contacting customer support, I receive only generic responses stating that the matter is “under review” or “handled by the provider,” without any substantive information or confirmation of progress.

At this stage:

Withdrawals that previously functioned normally are fully restricted

The review period has exceeded the casino’s stated timeframe

No clear reason or resolution date has been communicated

I am submitting this complaint through AskGamblers to request assistance in obtaining:

A clear and specific explanation for the ongoing withdrawal restriction

Confirmation of the current status of the review

A definitive and reasonable timeframe for completion of the review and release of withdrawals

I respectfully request that this matter be resolved in accordance with fair gaming practices
Status rejected Rejeitado
$3,079
Veryfication taking forever
Hello, I submitted my documents at the beginning of November. They also asked for a photo with my ID in front of a casino. I sent the photo on November 18th. A few days later, I contacted them, but I didn't receive a response until I asked them to contact me via the chat on the website. I received a reply that they had my documents and were in the process of verifying them. On December 9th, I sent a request for verification, and I haven't received a response since. I would like to request contact with them to complete the verification process. I hope to recover approximately 1,000 euros of winnings from this account. I am asking for your help.
Status solved Resolvido
€1,000
Delay in withdrawal processing
Hello,

I am submitting this complaint regarding delayed withdrawals at iWild Casino.

My account has been fully verified. All requested KYC documents were submitted and approved, and I received written confirmation from the casino that no additional documents are required.

On December 9, I requested a withdrawal of 500 EUR. According to iWild Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing” and no payment has been received.

My total account balance is approximately 3,609.50 EUR. However, iWild Casino applies strict withdrawal limits per transaction/day, which prevents me from withdrawing my full balance at once. For this reason, this complaint concerns the full outstanding balance, not only the currently pending 500 EUR.

I have contacted live chat multiple times. Each time I was informed that the issue was “escalated” to the relevant department, but no clear timeline or resolution has been provided.

A bonus was selected during one of the deposits; however, no bonus funds were used. According to the casino’s own rules, bonus funds cannot be used while a real money balance is available. All gameplay was conducted using real funds only.

I kindly ask for assistance in receiving my full balance without further delays.

Thank you.
Status solved Resolvido
€3,610
I can't get my withdrawal
Hello. I want to file a complaint against the casino. I played at the casino with my own money and did not use any casino bonuses.I played and won 1300 euros, after which I wanted to withdraw them, I placed a withdrawal request, but it was cancelled and I asked for verification.I sent all the documents they asked for and waited. They didn't like my selfie, so I sent it again, after which I waited 2 weeks for them to approve it. I passed it and immediately placed the money for withdrawal.They cancelled it again and started some kind of provider check, which began on November 17, 2025, and is still ongoing. Overall, I've been waiting for my money for over 40 days. But now another problem has arisen: I haven't been able to access their website for two days now.I beg you to help me. I want to get my money back and warn people that this casino is a scam.
Status solved Resolvido
€1,300
Not doing my verification so they can delay my pay out
I have been trying to complete verification for over a month and they’re always come up with something. I have taken selfies with my IDs in my hand and the website behind me on the screen and all sort of other things but still no luck. I attached all the email trail as approved that I have been trying everything.
Status solved Resolvido
Delayed withdrawal for 50 days

My first withdrawal request was made on October 1st, 2025.

On October 2nd, 2025, I received an email requesting another KYC verification.

This verification process took until October 23rd, 2025.

On October 24th,2025, I submitted a second withdrawal request, which was rejected on the grounds that the providers needed to review the games.

This review is still ongoing.

Apparently, customer support cannot help, as this process can only be initiated by the provider.

I played without a bonus, and the current withdrawal amount is €1175.

Status solved Resolvido
€1,175
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