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So many promises yet nothing


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Por Ace0187
há 1 ano

Seriously Goldwin I am disappointed!

So many promises yet nothing.

Its the fifth day and I am still waiting for my payment of 916€

I would appreciate it was processed.

You guys don’t only take the fun away but also make us regret ever putting our money here.

Cassino em disputa GoldWin Casino
Valor €916

Discussão

User name

Dear @Ace0187,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello Kira,

Thank you for your reply!

In terms of withdrawals we can only advise you of the average timeframe in which they are processed, which is up to 5 business days.

As withdrawal requests are processed in a first in first out basis, there is actually no way for us to know exactly when a specific request will be handled.

From what I see your withdrawal request has already been processed and paid by our Finance team.


With regards,
Eugénie Lacroix
User name loyalty-level-2
So when will i receive my funds????
That was and is the main question miss!!!!
User name
Hello Kira,

Thank you for your reply!

I have checked and can see that you provided the missing documents and they were already approved by our Finance team on Friday.

For now nothing else is required.

You can check the status of your withdrawal at any time by accessing the cashier page.

With regards,
Eugénie Lacroix

Raio-X do GoldWin Casino

Resolvido 5 / 6
Valor médio $1,019
Duração média da reclamação N/A
Resposta média N/A

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