GGbet Casino - Long withdrawal times

Dear @Gamblerbro,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Yes, the amount of disputed payment is 300€.

Greetings,

Thank you for bringing this matter to our attention. We fully understand your concern and want to assure you that your payment is being processed fairly and as swiftly as possible. Based on the information we have, your previous withdrawal was successfully completed, so there's no need for further concern.

The processing time for withdrawals depends on regulatory checks and our internal procedures. Each transaction is reviewed individually to ensure security and compliance. Once your request enters the system, the processing time may vary due to these checks. Rest assured, the payment will be completed as soon as it is technically feasible and confirmed by the payment provider.

We understand that waiting can be stressful, but these measures are necessary to maintain the security and integrity of all transactions. We’re confident that your withdrawal will be processed soon, and you’ll receive your winnings in the near future.

We’ll continue to monitor this situation closely and ensure your complaint receives the attention it deserves. We will keep you updated and appreciate your understanding throughout this process.

Thank you for your patience!

Okay, but I'm quite impressed of differences on withdrawal times. I don't know how is it possible that I got my money from first withdrawal in one day and now this withdrawal has lasted 18 days to approve. Other casinos usually pay within 3 days...

We understand your frustration with the difference in withdrawal times, and we truly appreciate your patience. Each withdrawal can be subject to varying factors, including the verification process and procedures that ensure compliance with regulatory standards. While some withdrawals are processed quickly, others may require additional checks for security reasons, which can cause delays.

We aim to process all withdrawals as quickly as possible, and we are continuously working to streamline these procedures. We hope that your current withdrawal will be approved shortly, and we appreciate your understanding in the meantime.
If you need any further assistance, our support team is always here to help!

Dear GGbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Thank you for reaching out.

We would like to confirm that the user received their payments in full on February 1st. The issue has been successfully resolved, and there are no further concerns from our side.

Please let us know if you require any additional information. We appreciate your cooperation.

Dear @Gamblerbro,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.