GGbet Casino - Long payment

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Informação da reclamação

Cassino em disputa

GGbet Casino

Valor

mBTC 30.19

norfolk12 Moldavia
há 1 mês

The reason for this complaint is delayed payment in the summ 30.190000 mBTC for today is around 2800USD (from 23.02 --8 days). I have one successful withdrawals processed in 2 days.My account is verified and dont have active bonus.
From the company every day the same answer :"I want to inform you that your withdrawals are pending now. The processing time for withdrawal requests varies depending on the procedures required to comply with regulatory standards and the Company's internal regulations. Processing times and procedures are determined individually by the Company for each transaction. These measures are necessary to ensure the security and integrity of all transactions. I kindly ask you to wait.''

há 1 mês

Thank you for your feedback. We understand that waiting for a withdrawal can be frustrating, and we appreciate your patience.

As stated in our rules, specifically Clause 8.3.1, the timeframe for processing withdrawal requests depends on the procedures required to meet regulatory standards and the Company's internal policies. Each transaction is reviewed individually, and processing times may vary. These measures are in place to maintain the security and integrity of all financial operations. Additionally, periodic checks may be conducted to verify transaction details.

Your transaction is currently undergoing the necessary verification process. Please be assured that as soon as the transaction is successfully completed, you will receive your funds.

We appreciate your understanding and patience. If you have any further questions, please do not hesitate to contact our support team.

Best regards,

GG.BET Team

norfolk12 Moldavia
há 1 mês

Nothing new ,from them the same answer.
How long will be approved my cash out ?(10 days i'm waiting).

há 1 mês

We understand your concerns regarding the uncertainty of the withdrawal processing time and appreciate your feedback. Unfortunately, we are unable to provide an exact timeframe, as withdrawals are not processed automatically. Each request is reviewed individually, and the processing duration depends on several factors, including security verifications and compliance with internal policies and regulatory requirements.

That being said, please be assured that your withdrawal will be successfully processed, just like it was before. Your funds remain secure, and we appreciate your patience while the process is completed. If you have any other questions, please feel free to contact our support team.

Best regards,

GG.BET Team

norfolk12 Moldavia
há 1 mês

No payment for 15 days, and unspecified timeframe for payment!!!

há 1 mês

We understand your concern regarding the withdrawal timeframe. As we have previously informed, we are unable to provide exact processing times, as stated in our terms and conditions. Each withdrawal request is reviewed individually to ensure compliance with regulatory standards and security measures.

However, we want to reassure you that your funds are secure, and you will receive your payment once the process is successfully completed. We appreciate your patience and understanding.

If you have any further questions, please feel free to contact our support team.

Best regards,

GG.BET Team

norfolk12 Moldavia
há 1 mês

I have only one request,when i received my money?(3 weeks waiting)

há 1 mês

We understand your concerns and appreciate your patience. Upon reviewing your account, we can see that you currently have two withdrawal requests in progress.

Please note that we are unable to provide exact timeframes for when the withdrawal will be completed, as this process is handled by specialized departments. However, we assure you that your funds are being processed according to our standard procedures.

There is no need to worry—your money is secure, and you will receive it once all necessary checks are completed. We kindly ask you to wait while the process is finalized.

If you have any further questions, feel free to contact our support team.

Best regards,

GG.BET Team

norfolk12 Moldavia
há 1 mês

Updating complaint! GGbet still didn't pay

há 1 mês

We understand your concern and have checked the status again. The payment has still not been processed, and we are actively monitoring the situation.

Please know that we are taking this matter seriously and following up to ensure a resolution.

We appreciate your patience and will keep you informed of any updates. Let us know if you have any further questions.

Best regards,

GG.BET Team

norfolk12 Moldavia
há 1 mês

I see how serious you take my withdraw of funds.
The solution is very simple!
Withdraw my money,and i forget about your casino

há 1 mês

We have reviewed your withdrawal requests and noticed that one of them was canceled due to technical reasons.

For technical reasons, the amount of a single withdrawal request cannot exceed 1,000 EUR, but the number of requests is not limited. Therefore, we kindly ask you to create a new withdrawal request, ensuring it meets these conditions.

Please note that the number of created requests does not affect the processing time or procedure of withdrawals.

If you need any further assistance, feel free to reach out our support chat. We appreciate your understanding.

norfolk12 Moldavia
há 1 mês

I created three separate withdrawal requests, each less than 850 euros.

2.I have one withdrawal from 28 february around 80 Eur ,still not processed,in this case what kind of problem?

há 1 mês

We can see that you have created new withdrawal requests, each under 850 euros.

Regarding your withdrawal request from February 28th, which is around 80 euros, there are no issues with it at the moment. Everything looks fine, and now it’s just a matter of waiting for the successful processing of the funds.

As always, we are unable to provide exact timeframes for the withdrawal completion, but rest assured that your requests are being processed.

Have you any questions, always feel free to reach out our support chat.

Best regards,

GG.BET Team

norfolk12 Moldavia
há 1 mês

maybe finally, without any explanations and excuses, I will get my money?

há 1 mês

We understand your frustration, but unfortunately, we cannot directly influence the withdrawal process. This is handled by the relevant departments responsible for processing transactions.

All withdrawals must go through necessary security procedures and verification checks to ensure compliance and the safety of your funds. We appreciate your patience and assure you that your request is being processed according to standard procedures. If you need further assistance, please feel free to reach out.

Best regards,

GG.BET Team

norfolk12 Moldavia
há 1 mês

Update:4 weeks delayed my withdraw without any reasons.
Where i can writing an alternative complaint( email,website)?

há 1 mês

If you are referring to the transaction from February 23rd, it was declined. However, all other active withdrawal requests are currently undergoing the necessary security checks and processing procedures. These steps are essential to ensure compliance and the safety of all transactions.

If you need further assistance or clarification regarding your withdrawals, we recommend reaching out to our support team. You can contact them via live chat which is available 24/7 — you can find the chat window directly on our website. Alternatively, you can send an email to [email protected], and our specialists will provide you with any available information.

We understand that waiting can be frustrating, and we appreciate your patience. Rest assured, we are here to help and will do our best to assist you!

norfolk12 Moldavia
há 4 semanas

My problem is not solved. First I waited 3 weeks then they cancelled the withdrawal for "technical reasons".
(support team and live chat said the same: we dont have timeframe for withdrawal

há 4 semanas

We understand how frustrating this situation is.

It’s true that we cannot provide an exact timeframe for withdrawals, as this information is not available to us. However, please rest assured that your transaction is being processed, and we kindly ask you to wait for the successful completion of the withdrawal.

We appreciate your patience and understanding, and we are here to assist you if you have any further concerns.

norfolk12 Moldavia
há 3 semanas

More than one month of waiting!!!
I already know the answer:"no time frame from withdrawals","We appreciate your patience","we kindly ask you to wait for the successful completion of the withdrawal".

há 3 semanas

We understand your frustration, but we want to clarify that you have not been waiting for a month. Your current withdrawal request has been pending since March 17, and previous transactions were declined, meaning the time does not accumulate from them.

Additionally, we can see that on March 20, a withdrawal was successfully processed. This confirms that transactions are being completed, and we ask you to wait a little longer.

Please don’t worry—your funds will be received. Thank you for your patience!

norfolk12 Moldavia
há 3 semanas

My withdrawal was canceled from your side after 3 weeks of waiting ("technical reasons"))))
You can cancel again my cash out for some reasons every month and say that this is a new withdrawal of funds.

há 3 semanas

We have reviewed your account, and currently, there are no issues with your withdrawal requests. Your transactions are being processed and there are no signs of cancellation for now.

We understand your concerns regarding previous cancellations, but please rest assured that each withdrawal is handled individually, and there are no indications that your current request will be canceled.

We kindly ask you to wait for the successful completion of the process, as withdrawals are completed within the standard timeframe. If you have any further questions, feel free to reach out.

Best regards,

GG.BET Team

norfolk12 Moldavia
há 3 semanas

"We kindly ask you to wait for the successful completion of the process"
I hear this for 1 month and 4 days!!!

há 3 semanas

We understand your frustration. As we've already said, unfortunately, we are unable to provide exact timeframes for withdrawal processing, as it depends on multiple factors, including banking procedures and security checks.

However, we want to assure you that we are actively monitoring your requests to ensure there are no issues. Your withdrawal is still in progress, and we kindly ask you to wait for its successful completion.

Thank you for your patience and understanding.

Best regards,

GG.BET Team

GGbet Casino Reclamações

  • 40 de 40 resolvida
  • há 1 dia resposta méd.
  • há 6 dias vida útil méd. da reclamação
  • 1,358 USD valor médio

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