GGbet Casino - Delay with withrawal request

Dear @lailehoang123,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

About 1567 usd?
i have request a new withdrawal yesterday, but yeag still no response

Greetings!
Thank you for the opportunity to respond to the mentioned case.

Dear Lailehoang123, according to our records, most of your previous withdrawal requests were canceled either by your own decision, due to exceeding the allowed technical limit for a single transaction, or by requesting an amount that exceeded the available balance in your account

Your latest withdrawal request was made on 18.03, and the processing time is still within the acceptable range. Each withdrawal is processed individually, taking into account technical conditions and additional checks that ensure the security of all transactions. These are standard procedures for all users, and we hope for your understanding and patience.

We are sorry to hear that you encountered difficulties with your withdrawal and are working to ensure that all processes are completed as quickly and smoothly as possible.
We will continue to monitor your request along with you. If you have any further questions, please do not hesitate to contact our support team – we are always happy to assist.

Thank you for your patience and cooperation!

its been 3 days since my last request, and i still receive nothing.

Greetings, and thank you for bringing this to our attention.
We are closely monitoring the specified transaction and are working to improve and accelerate these processes.

Please note that each transaction takes a different amount of time to process and withdraw. Each transaction is reviewed individually in accordance with our internal rules and security measures. According to the terms (section 8.3.1), the processing time depends on regulatory requirements and internal checks. We handle each request separately to ensure the safety and reliability of financial operations. Occasionally, additional verifications may be conducted to confirm details, which is necessary to prevent potential fraudulent activities and comply with legal requirements.

We understand your concerns and assure you that the funds will be paid out. If you need further information, please feel free to contact our support team.

This is not the first time the withdrawal took that long. Once i withdraw about 230 dollars and wait for a week and still no reépond till i bet and lose my money.
Today is 4 days since i last request and i dont think they need to take that long to withdraw my money. Every time i contact the customer support i always receive the same answer.

any replies?

Dear Lailehoang123,
We understand your frustration and sincerely apologize for the inconvenience caused by the wait. Unfortunately, due to technical conditions and checks, we are unable to provide an exact payout date.

Each transaction undergoes mandatory checks to ensure security and compliance with all requirements, and we appreciate your patience. Your request is being processed according to the established procedures, and we advise waiting for the full completion of this transaction before creating new ones.

We are closely monitoring the status of your request and hope for your understanding. If you need any further assistance, our support team is always ready to help.

its been a week and the status of the transactions still at new?

its been exactly 1 week and theres no change at the transaction status.

We completely understand your concern and frustration, and we're doing everything we can to speed up the resolution of this matter. We value the experience of every user, which is why it's important for us that the mentioned transaction is processed as quickly as possible.
We are staying in touch with you and will reach out if any further assistance is needed.

keep this complaints till i see any change in the transactions

Alright, we will stay in touch with you here to monitor the current status.
Thank you for your patience!

still unpaid, its been 10 days and no change at the transaction status

We sincerely apologize that we cannot provide an exact timeframe for your withdrawal, as this information is unavailable to us. However, rest assured that your transaction is currently being processed. Please wait for the successful completion of the withdrawal.

We appreciate your patience and understanding. If you have any further questions, we are here to assist you. We're staying in touch both here and through our support chat to actively monitor the situation.

being processed? the status still at new

2 weeks passed and no respond from ggbet.
No respond here in the complaints nor the transactions

Dear Lailehoang123,

Our financial team is actively working to process your withdrawal as quickly as possible. We truly regret the delay, but these measures are essential to comply with regulatory requirements and ensure the security of each transaction.

As a licensed casino, we value every player's experience and are committed to resolving your request as soon as possible. Please rest assured that we remain available for any further questions or updates.

Thank you for your patience.

Im losing my confidence to get my money.

We want to assure you that there is no intention to mislead or restrict withdrawals. As a licensed casino, we prioritize fairness and security in every transaction and user experience.

Our team is continuously working on improving and expediting this process, and we appreciate your understanding.

We remain available for any questions and truly appreciate your patience.

still no changes at the transactions’ status

We completely understand your concern and regret that you have to wait longer this time.
Unfortunately, it is difficult to provide exact timeframes, as the transaction requires additional processing and verification, which may take some time.

We are closely monitoring your case and will stay in touch with you.
If you have any further questions, our support team is always ready to assist you in the chat.

Thank you for your patience!

16 days and ggbet still not check my withdrawal. Status still at new

Thats too long for a withdrwal. I really neêd my money right now. I had to wait for 17 days since i withdraw and now the casino still do nothing with the transactions

Lailehoang123,
We understand your desire to receive confirmation as soon as possible. However, unfortunately, the exact review time is currently unknown. As soon as the relevant department completes the verification, the transaction will be confirmed immediately.

Please note that, according to our records, most of your previous withdrawal requests were either cancelled by you personally or due to an overbalance — the requested amount exceeded your available balance at the time of the request.

We recommend waiting until the current transactions are fully processed before using the funds in the game. This will help avoid repeated delays, additional checks, and automatic cancellations.

Thank you for your understanding — we remain available should you have any further questions!