Reclamação #5 Cassino BetChain

BetChain Casino - False Advertisement of Instant Withdrawals

Por djmackphunk

há 10 anos

This casino has been pretty decent in the past, and I have never had to wait this long for a withdrawal. They advertise instant withdrawals but I have been waiting now since April 07, 2016 10:48 PM. It is now 1:36 PM on April 8th for my 1 BTC withdrawal. They should not advertise withdrawals as being "instant". I can understand an hour or even two but this is unacceptable. I have contacted support and the only thing they tell me is that the reason for the delay is because they are experiencing heavy traffic. It takes no more than 30 seconds for me to send bitcoins, so why does it take them over 12 hours?

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Cassino em disputa Cassino BetChain

Motivo Pagamento atrasado

Valor BTC1

Discussão

AskGamblers

• Support Team

há 10 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation

Cassino BetChain

• Representative

há 10 anos

Hi Andrew,
Congratulations on your great win here at BetChain.
I apologize for the delay in processing your withdrawal. We experienced a double whammy of a lot of big wins this weekend, coupled with the flu hitting many of our casino employees. We processed all of the withdrawals as quickly as possible It is very unusual that a withdrawal takes more than an hour or two. I am really sorry yours took longer this time.
I hope you have many more wins in the future and we can prove how quickly we normally process withdrawals.
Again, congratulations on your win and thanks for playing at BetChain.

djmackphunk

• Reino Unido • 1 Avaliações

há 10 anos

1 BTC paid! They should really change their advertising so that people aren't misled. Other than the withdrawal delay, this is a great casino!

Raio-X do Cassino BetChain

Resolvido 29 / 32

Valor médio $18,714

Duração média da reclamação 6 dias

Resposta média 1 dia

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