Reclamação #17 Cassino Cadoola

Cadoola Casino - Giving me a hard time with 1,999 CAD withdrawals

Por Ehsan G.

há 7 anos

I have made couple of deposits and after winning I have requested a withdrawal. First they have cancelled it and told me I need to wager each deposit 3 times before I can make a deposit which is weird, anyways I did that and requested a new withdrawal using the same method I had used to top up my account (iDebit).
Now another problem daily limit withdrawal amount of 750 CAD. So I had to wait 24 hours to withdraw another 750 and one more day for 499 (Total amount 1999).
First they say each withdrawal takes 24 hours to process and then they said 24 working hours and they work 8 hours a day not including weekends. so one withdrawal in weekdays will take three working days.
Anyway I have waited three days and got an email that my withdrawal have been canceled (so far I had requested 2*750 CAD) because the payment method I had choose to withdraw (which by the way was same as deposit method) is unavailable and that I need to choose Ecopayz.
Now the problem is in order to be able to withdraw using ecopayz I need to deposit again and wager my money three times again.
an agent in chat called Sophie told me (after lots of back and forth) that I don't need to deposit and can make a request and left the chat.
But I can't withdraw and I have to again go through to the 750 stupid daily limit.
1. So my questions are if the withdrawal method is not available why it is showing on the website why I can make a request using it?
2. If the withdrawal method is not available why the same deposit method is available?
3. I have already passed the waiting time for 750 daily limit. I don't want to wait any longer and start all over. take responsibly for your mistakes or flaws.
4. Does it take three days to share that iDebit withdrawal is not available
5. Why you are not consistent, one agent says I don't need to deposit using Ecopayz and the other says I have too

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Cassino em disputa Cassino Cadoola

Motivo Pagamento negado

Valor $1999

Discussão

AskGamblers

• Support Team

há 7 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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• Canadá • 14 Avaliações

há 7 anos

I confirm all the withdrawal have been processed, it took almost two weeks. You can now mark this issue as resolved.
Cadoola casino you can now close my account.

Thanks AskGamblers

Cassino Cadoola

• Representative

há 7 anos

Dear Ehsan,

Thank you for your quick response.
We would like to kindly inform you, that we are constantly working to improve our service. New bonuses and promotions will wait for you after your withdrawal is processed. We are always glad to see you on our project.

Best regards,
Administration of Cadoola.com

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• Canadá • 14 Avaliações

há 7 anos

I'm sorry but I don't see a reason why I should continue playing in your casino, while other casinos with similar games, less than 1 hour withdrawal time and much higher withdrawal limit exist. The limit and withdrawal processing time in your casino is the biggest flaw.

Raio-X do Cassino Cadoola

Resolvido 21 / 21

Valor médio $3,185

Duração média da reclamação 11 dias

Resposta média 2 dias

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Cadoola Casino - Withdrawal way past normal processing time

Good day AskGamblers.com,

I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

I believe I have properly read all the instructions on how to do this correctly and understand what not to do.

My case is quite simple, I have been a member of Cadoola Casino since Wed, Mar 27, 2019.

At some point I stopped playing there but started playing there again in May of this year (2023). I think it is a good casino and made many deposits and several withdrawals on there since May 2023. Those deposits and withdrawals were processed and sent to me in between 24 and 72 hours. I use MuchBetter for deposits and withdrawals on Cadoola. I have email receipts of those withdrawals, such as when the withdrawals were made, and the subsequent emails saying when the withdrawals had been fully processed, and after checking my MuchBetter account saw that indeed the money had been received each time.

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On Wednesday, July 5, 2023, when it had been six to seven business days I emailed [email protected] a polite and detailed description of my withdrawals and asked about when my withdrawals would be processed, that was a week ago, they have not replied.

So, three days later, on July 8, I contacted Chat Support on their website again and I was not getting clears answers from their agent. I told the agent (Kevin) that he is supposed to be there to help me and to please give me answers and at the end he said:

~Kevin
“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
Moreover, I also just forwarded a request to the financial department in order to speed up your request.” ~

I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

I do have the complete transcript of that chat should you require it.

That was four days ago, and I have yet to receive my two withdrawals.

I will attach a screenshot of the two pending withdrawals to show their amounts, the date and time of the withdrawals as well as you can see a red X next to them, which allows one to cancel the withdrawal and get the money back into your account balance to continue playing with it. I should note that after I made those withdrawals, I continued depositing and playing for several days as normal, but did not win, and therefore, made no other additional withdrawals since. But since I saw the withdrawals were not coming, I have since stopped playing there to wait for the funds.

As you can see, it has now been more than 11 to 12 business days since the withdrawals were made.

Could you please help me?

I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

Please let me know if you need anything else.

Best regards,

Mihael Liberopoulos

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