On the March 1st I was playing Temple Tumble slot. Suddenly the slot gave an "Partner cashier error" which is quite common error on that slot regardless of the casino I think. Right after the next spin I noticed that the slot showed that there were no money on my account. I had been playing on 0.80 € spins and I had around € 229 on my account once that happened.
I went to the account transactions page which then showed that there has been a transaction with the type of "table.transaction.rollback" with the amount of EUR 720 that has deducted my account to € 0. It has the description of "Razortooth" which I found out later is also a name of a Quickspin slot on their casino. BTW that slot is having a maximum bet of €100 so in any case that should not be the case that has deducted that € 720 from my account. I'll attach the screen shot of the statement with the transaction ids to show the initial balance and the deduction by this glitch.
I did contact immediately their chat rep about the issue and they escalated the issue to their correspondent department. Since then the correspondent department has been totally silent and has not provided any update whatsoever from their investigation related to this issue.
It has now taken 10 working days and I think that I would have got even smallest update about the issue so far.
