Reclamação #63 Cassino Bob

Bob Casino - Unjustly taken funds from my balance after bonus round

Por Lauren R.

há 7 anos

I kept having problems with the bonus functions on the website, but every time I contacted the support staff, they helped but seemed annoyed. I apologised(because I thought it was my fault), but when it did it for the third time, I got annoyed. I deposited money with a bonus code and the bonus didn't show up in my account. I thought it was perhaps me though, so i left it and started playing Wolf Gold. I spun a couple times at the lowest bet 0.25c (Euro) and I got a bonus round. It payed 12.25 and I started to spin again. After the first spin finished all my funds from the bonus disappeared. So I immediately contacted support. He says he'll take a look and lo and behold, Tells me delaying a spin is forbidden and I delayed a spin. I had NO idea what he was talking about, but he rudely told me, 'I obviously did know what it was, because I just did it. After contesting this and trying to convince him I honestly did nothing 'forbidden', he eventually seemed to realise he was maybe mistaken and tried to back track and say sorry. But said there was nothing he could do, and because the system said the round was delayed, it must have been delayed. He offered me free spins, but I feel this is unacceptable- the spins may or may not pay out and they are not wager free. How is this considered legal or fair? I have attached the transcript. Yes I curse once or twice, but keep in mind, the agent is accusing me of something serious and Im pretty shaken up. It's not a lot of money, but still unacceptable.

Cassino em disputa Cassino Bob

Motivo Saldo ausente

Valor €12.25

Discussão

AskGamblers

• Support Team

há 7 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

lrosslee

• africa do Sul • 2 Avaliações

há 7 anos

Thank you for resolving that.

Cassino Bob

• Representative

há 7 anos

Dear @lrosslee,

The system has registered the technical error during your gameplay, indeed. Unfortunately, our chat support agents unable to see that.

Please accept our sincere apologies, 12.25 EUR been refunded to your account.

Best regards!
Bob's team

Raio-X do Cassino Bob

Resolvido 22 / 22

Valor médio $56,897

Duração média da reclamação 6 dias

Resposta média 1 dia

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SInce a month Betsoft launched a new action game on BC.
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i spoke to a few more agents and thy all gave me the same answer.

Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A

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Bob Casino - Waiting for weeks on a Max Quest Tournament prices

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I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
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Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

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Even agent MARIO (very rude) our conversation wasnt done , but he said " my shift is done i will put you on hold so you will get a new agent who will help you." (like REALY?)

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Bob Casino - Stalling on €8,000 payout for over a week

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Bob Casino - Blocking my account claiming self-exclusion when there is none

Hello,

I hope askgamblers.com will help me to solve the problem with N1 casinos group: Bobcasino, N1casino.com, spiniacasino.com, euslot.com and betchan.com. They all set self-exclusions on my account without my permission. Or maybe their system is not safe for players and someone else operated on my accounts.

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Each time after registration my account was blocked with information that I set self-exclusion limits which is not true. I asked for explanaitions but either got no response or short info that I have self-exclusion.

The most annoying thing is that I could play without any problems in betchan.com (N1 casinos licence) untill today (March 29, 2019). I made many deposits and withdrawals without any problem. But today I coud not log in, just saw info: "You have set self-exclusion limits..." Are they serious? Who makes self-exclusions on my account? Do they have errors in their system?

I emphasise that I HAVE NO self-exclusions at any of the MGA casinos (like casinoeuro.com, betsson.com, unibet.com and many more) and would like to know why N1 casinos blocked all my accounts?

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Please askgamblers help me to resolve this case with N1 casinos.

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Self exclusion because of a gambling problem is a serious thing and if the guy in livechat can tell me my account was self excluded 3 days ago i should not be able to sign up or even deposit on this site.
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