Reclamação #4 Betovo Casino

Withdrawal time exceeded

Por guillm

há 1 ano

Hi,

Betovo states that it may take up to 72 business hours before we receive our withdrawal. It’s been more than 1 week since we submitted the withdrawal and verified with betovo that our account was all setup for it.

We have been getting the rundown about longer processing times and that someone will contact us but it’s been 48h since they said.

They are not respecting the agreement which clearly states up to 72hrs withdrawal

Cassino em disputa Betovo Casino

Motivo Pagamento atrasado

Valor $1018.69

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

guillm

há 1 ano

Hi,

After we had you interven, Betovo finally release the two payments.

Thanks

AskGamblers

• Support Team

há 1 ano

Dear @guillm,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betovo Casino

• Representative

há 1 ano

Hello,

Thank you for the opportunity to provide a proper response to this matter.

We recognize that timely access to your winnings and the respect of your requests are fundamental aspects of your experience, and we are dedicated to managing such matters with the highest level of care and professionalism.

We are pleased to inform you that your last withdrawal request was approved by our payments team and the winnings should be already on their way to your banking account. Should you have any further questions or concerns, please do not hesitate to contact our support team via chat or email.

We believe these actions demonstrate our dedication and openness to a user-friendly experience.

Thank you for your understanding and cooperation.

Best regards,

Betovo Team

Raio-X do Betovo Casino

Resolvido 4 / 4

Valor médio $3,090

Duração média da reclamação N/A

Resposta média N/A

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