90 days retaining my money saying Withdawal methods having issues

I created a Betmotion account more than 3 months ago. Account verified and used all my rollover. Did the deposit through Binance Pay (they also accepted BTC)...When I tried to withdraw on the website, there was no option to withdraw for non-brazilian players (the website is mainly for Brazil players) so I contacted the Customer Support and they told me there was a problem with the withdrawal method (BTC and Binance Pay) I offered them to pay by BTC and they accepted, they even asked me for my address and in my account I had the withdrawal pending. 30 days passed and they didnt go through with the transfer. Their only answer was "Please have patience". 70 days have passed. I have more than $1100 retained. The customer service keeps telling me the method is down but this week I used another account to ask them and they told me I could deposit and withdraw with BTC with no problem, after I revealed it was me, they lied to me again and told me the withdrawal method was down. They did it twice, told me there was no problem with the withdrawal method and then changed their speech. It's disgraceful, almost 3 months and they are using abusive practices to keep my money. I won't be surprised if they try to block my account to keep my money.