BC.Game Casino - Account compromised by hacker and no support response

Adding to this: support has locked my account for security purposes when i reported it the second time but nothing happens after.

Also lastly to add i do not have my UID because i can’t acces the account anymore if i log in with gmail it says user account at risk

Hello,

Can you please reply to the same email on [email protected] and cc [email protected]

Best Regards
Panda - BC.GAME

I have sent an email with < removed >@gmail.com to the adresses listed

Attached with a photo of the askgamblers complaint

Hello,

The user must prove the ownership and kyc of the account via email to [email protected]

This process can take up to a week, according to our terms. Please let us know when you complete this, and we will assist you further.

Best Regards
Panda - BC.GAME

The user has succesfully uploaded and completed the KYC and i have sent proof of transaction of the account to the email too

Hello,

Thank you for providing all the information. We will verify and get back to you with an update soon.

Best Regards
Panda - BC.GAME

Why did i get another request for KYC? I already did this?

I have again completed KYC

And u request to show proof of payment from august this year why exactly?!! You have got to understand with the amount of transactions i do crypto wise with all the platforms that its not that easy to find a wallet adres transaction that i have no further information on anymore because you LOCKED MY ACCOUNT

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Bumping this so it doesn’t die again i want a resolution BC!

Yet another bump because BC refuses to reply still have not heard anything!

Hello,

For security reasons, the user must provide the requested documents to prove the ownership of the account. Without that, there is no possible way for us to assist. User could have gone through the transactions by now 100% to provide the requested transaction details.

Best Regards
Panda

I do not have access to the requested deposit of 2024-06-28 anymore because i do not have that wallet anymore

I have given plenty of information in my opinion

I log in with the email the account was created with

I gave comon ip adress


I provided KYC

I also provided details of a transaction way before the requested date and also the moonpay transactions that i did on my account how else would i be able to do those if it wasn’t my account…


Please askgamblers step in here because not having proof of 1 transaction on a specific date can not rule out ownership of the account

Also i reported the issue myself to bc’s costumer support why would i shoot myself in the foot

Also 2024-06-28 was the date the hacker took over stole my funds the first time and then self excluded the account because my gmail was hacked

Bc also didn’t help me then with the stolen funds

Attached a picture of showing the email of self exclusion (which i did not do myself)

Dear @Chonkwonka,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the you have cooperated with the casino and provided documents to prove the ownership of your account.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to send the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you forward it to the relevant regulatory body.

Thanks for your cooperation.

I provided the documents they asked KYC wise but i do not have access to the document of the deposit made on 26-8-2024 because that deposit came from another casino and i do not have access to that casino account anymore to look up the transaction i have more than enough proved the account is mine. By showing other transactions doing kyc giving them my most used ip and device etc etc

Hello,

Unfortunately, this isn't enough for us to assist the user. We will require all the documents asked to assist the user further. User can speak to their wallet/site to provide this for them.

Best Regards
Panda - BC.GAME

Dear @Chonkwonka,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the BC.Game Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

I have found the transactions that where requested!!!

It took a lot of searching but i did added the 2 transactions to the BC wallet of the account on the asked date 28-06-2024

Since Bc didn’t agree with the above screenshots and needs prove of transaction the following is straight from the coinbase team and is definite proof of transaction so please give me back my account now

Not letting it die come on BC i gave everything u wanted give me back my account please

Please bc we have come this far reply… i gave u everything requested! :(

Bc please respond….

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that if you fail to respond within the given timeframe, we will consider your case unresolved and close it accordingly.

Thanks in advance for your cooperation.