Hello. I have an account in Arcanebet casino and i played there many times. I was happy and enjoyed every time i played there, until last time i played there and i had i win of 1910,75 euros. After that i got email to verify my account, so i sent email and i uploaded my documents in my account. And so i got email that Arcanebet confirm my account are verified and i can make my withdrawal. I made my withdrawal, then i got email from the casino the withdrawal are rejected because there where some reason for this. These to reasons they mention in the email was:
1.Betting with high variance, whereby you claim a promotional offer and place large bets on volatile outcomes, before switching to regular variance outcomes with a lower volatility to clear wagering requirements.
2.Increasing your balance with one pattern and then significantly changing that pattern to complete wagering requirements.
When i got the bonus promotion to my email and i made my deposit, i saw the bonus terms said the max bet is 5 euro and when i played i bet 5 euro, so i did not go over the bonus terms, and i have right as a player to change my bet or my game as long i do not removal the bonus terms. i do not see my self played bet more then the bonus showed this day, so i do not know why Arcanebet rejected my winning and refunded my deposit the day after. I can understand if i bet more then the bonus says, but i did not, and even i did not bet lower. The lowest i bet was 3 euro. I played in this casino many times before and i did not had any issues even i bet the same before also, but when i won, they find other issues for not giving me what i won. And i hope to hear good feedback. Thank you so much.