Novidades

  • Novidades
  • Notificações
Buscar
Pesquise mais de 1.000 cassinos, caça-níqueis e bônus

Buscas recentes

Remover

Falha ao carregar as notificações
.

Carregar novamente

Você não
tem
notificações.

Carregar novamente
Exibir tudo

Falha ao carregar as notificações
.

Carregar novamente

Você não
tem
notificações.

Carregar novamente
Exibir tudo

arcanebet Casino - Account locked and funds unfairly confiscated

RESOLVIDA
Informação da reclamação
Cassino em disputa Arcanebet Casino
Motivo Violação dos Termos do Cassino
Valor $ 2500
ellio0tt Nova Zelandia
Postado em 4 de janeiro de 2021

On December 9, I received a promotional bonus offer from Arcanebet , offering me the 100% up to 200 welcome bonus for the second time. Of course, like most of the casino players i was motivated to take this offer and try my luck at slot games. I deposited 100 usd and received 100 bonus. I always read the T&C carefully, so as not to violate them. After i finished the wagering i had a balance of around 2900 usd. I tryed other games too but my balance was dropping and decided to cash out 2500 usd. I succesfully completed the KYC procedures and received a email saying that my account is fully verifyed and that i can withdraw now without any issues, wich i did. After 4 days i received another email from Fred (team arcanebet) accusing me of "Multi-accounting" and informing me that my account is locked and my funds confiscated. In my case I believe that false accusations are brought against me, stealing my winnings and increasing Arcanebet profits .Im just wondering what would have hapened if i have lost my deposit? Everything is fine from the casino perspective until you win and they have to pay your winnings. They said they have proof me abusing their promotions wich is not true . I only had 3 deposits at this casino and i now regret playing here for the first time. Please Askgamblers Team , help us solve this problem

Postado em 4 de janeiro de 2021

Hi ellio0tt,

As written in the email you received, your account is linked to other accounts by device and account behavior, meaning you engaged in multi-accounting to use bonuses multiple times.

Multi-accounting for the purpose of using bonuses over-and-over again is not allowed and therefore your winnings were confiscated. In order to be able to provide the player-centered approach towards genuine players, with a focus on extremely fast KYCs and withdrawals, we must maintain a zero-tolerance policy against those seeking to abuse.

We do not take these decisions lightly. The proof gathered, however, is very clear and leaves no doubt as to whether multi-accounting occurred. The specific terms breached:

- We limit the use of promotional offers to one real account per family, household, residential address, IP address, email address, device, payment method, shared computer location (such as internet café’s or libraries), mobile number, or any other unique identifier.

- Unless otherwise stated, our bonus offers may be used only once, which shall mean no more than one bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and/or e-payment account, email address, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.)

It is strictly forbidden to:

- Use VPN, proxy, or any other similar services to mask an IP address to create multiple accounts and claim multiple bonuses/promotions.

The consequence, as per the terms:

If we reasonably suspect that a player is engaging in promotional abuse, we reserve the right to take any or all of the following actions:

- Freeze all funds in the player's account to allow for further investigation.
- Cancel any Bonuses and subsequent withdrawal requests.
- Confiscate any remaining balance on the account.
- Restrict/terminate the player's account.

We have transferred the evidence to the AskGamblers team for their review.

Best regards,

Team arcanebet

AskGamblers
Postado em 6 de janeiro de 2021

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that arcanebet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.