So, the title tells everything. My first withdrawal from westcasino.com was 11-08-2022.
16-08-2022 the withdrawal was cancelled and they sent me an email where they asked proof of address (My account was already verified long ago because I made success withdrawal 2years ago. At the time situation was completely different, the withdrawal came in a few days(!).
So, normal procedure now and I sent the required document and I made a second withdrawal. However, my address was still the same.
17.08-2022 my withdrawal was second time cancelled with no reason. So I made the new one.
19-08-2022 I got message that my document was approved.
Days goes forward and 22-08-2022 my withdrawal was cancelled third time. Message from Westcasino was "Please be informed that your withdrawal failed due to technical issues. You can initiate a new withdrawal using bank transfer. Thank you for understanding.".
Mine understanding stops at that: All previous withdrawals were made with the exact withdrawal method required (bank transfer). Still, I made the new one, fourth withdrawal.
26-08-2022 (week from last withdrawal) my withdrawal was cancelled fourth time and the message from Westcasino was "Please be informed that your withdrawal failed due to technical issues. You can initiate a new withdrawal, using Bank transfer instead of instant bank transfer. Thank you for understanding."
So, now I keep waiting that something will happen, fifth withdrawal has made. I have been in contact twice via chat and the customer service says that they are rushing the matter. However, nothing happens, no emails, nothing. Another interesting fact is that the daily offers from the casino have started dropping into my email during withdrawals. The e-mails should concern (at most) the questions I asked through the chat service regarding my withdrawal. In my opinion, a clear and deliberate delay in payment like this goes against the terms of use for fair play. Also, the 24-48h withdrawal times shown on Askgamblers' website are not correct at all. The casino has almost 30 complaints related to similar payment extensions. The casino has a clear tactic to return the amount to the player's account, citing various reasons, so that the player would play and lose his withdrawal amount. I've seen similar activity before, and after I publish this complaint there will be quite a lot of explanations coming from the casino's side. I don't need explanations, I just need my money. Everyone wants that. There wouldn't be so many complaints here, if the casino stuck to its own payment policy and stopped using delaying tactics against players.
