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Stake Casino - My account is frozen and verification is taking long

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係争中のカジノ

ステークカジノ

$ 101.53

投稿日 2024年10月3日

Hello,

I've tried multiple times to get past level 3 and 4 verification. Submitted all required documents yet it seems to be never enough. I can no longer submit new documents. I only have one stake account, been depositing money from my Revolut account. Noting shady in my actions yet Stake can’t verify my account.

Also, I have not received any communication about my account being restricted. I’ve learnt about it AFTER deposing money on my account to play. These funds are now blocked on stake and can’t withdraw my deposit.

AskGamblers
投稿日 2024年10月3日

Dear @Mac1612,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

投稿日 2024年10月3日

Hello,
I currently have on my stake balance 101.53 USDT.
Thank you for publishing my complaint and helping me solve this issue.

AskGamblers
投稿日 2024年10月5日

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

投稿日 2024年10月6日

Dear Mac1612,

As mentioned by our support team, for Level 3 verification: We request that you submit a utility bill and proof of payment for the past three months.

For Level 4 verification: It is essential to provide a recent payslip and a bank statement covering the previous three months. Ensure the salary figures on the payslip correspond with and can be verified against the transactions in the bank statement.

Please refer to our guidelines for acceptable documents at each verification level. Additionally, documents need to be uploaded directly to Stake.com through your personal account: https:­//s­tak­e.c­om/­set­tin­gs/­verify. Upon receipt of documents that meet our criteria, we will expedite the review process with our team.

We look forward to your prompt response and appreciate your cooperation in this matter.

Kind regards,

投稿日 2024年10月6日

Hello,

Thank you for contacting me.

As mentioned in my post as well as in the support chat, I provided multiple times the documents and always have been rejected.
For level 3, I provided a joined document containing my contract with my utility provided and my last 3 months payslips with the payment for utility highlighted but it has been rejected.

For level 4, I provided last 3 months payslips docusigned (I work remotely so this is the only thing I can get from my employer) and last 3 months bank statements. It also has been rejected. I contacted multiple times the chat support with no help.

I was able to open a bank account with these documents but stake seems to reject these for NO reason.

Hoping to get real help from you.

Best,
Amine

投稿日 2024年10月10日

Dear AskGamblers Complaint Team,

We would like to inform you that our team is actively communicating with the user regarding his verification process and providing updates as the procedure progresses.

Kind regards,

投稿日 2024年10月11日

Hello,

Thank you for the Stake team that has indeed been very responsive. We managed to get the level 3 verified. Level 4 is still ongoing.

Best,

投稿日 2024年10月13日

Dear Mac1612,

Thank you for your patience during this process.

Your Level 4 verification is currently under review. As previously mentioned by our team, we have informed the relevant department about your employer not providing signed and stamped payslips.

We appreciate your continued understanding and support.

Kind regards,

AskGamblers
投稿日 2024年10月17日

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

投稿日 2024年10月18日

Dear Mac1612 and AskGamblers Complaint Team,

We would like to reiterate the communication previously shared by our team concerning your account. Following a thorough investigation, it was confirmed that there was a breach of our Terms and Conditions. In line with sections 4.19 to 4.23, your account has been permanently restricted. Additionally, we would like to clarify that the user was able to successfully withdraw their remaining balance.

We appreciate your understanding and cooperation in maintaining a fair and trustworthy community for all our users.

Kind regards,

ステークカジノ 苦情

  • 42 / 42 解決済み
  • 2日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 4,773 USD 平均額

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