Sloterra Casino - Casino is becoming worse and worse with payments

Dear @ston98dd,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

My current balance is 45200

Dear @ston98dd,

Thank you for the update. Could you please state the currency as well?

Thanks for cooperating with the AskGamblers Complaint Team.

Yes it's in CAD

Good afternoon, dear player and AskGamblers community,

Thank you for bringing this matter to our attention. We deeply understand your frustration and sincerely apologise for the delays in processing your payouts.

We want to reassure you that our team is doing everything possible to resolve this situation. The delays are due to an unusually high volume of transactions requiring additional processing time. We are actively collaborating with our payment provider to streamline the process and reduce waiting times.

We processed your most recent payout of 2500 CAD today, following the payment system’s limits. The remaining transactions are being processed in the order they were received, and we are committed to ensuring all payouts are completed as quickly as possible.

We truly appreciate your patience and cooperation during this time. Please know that we will continue to provide you with updates on the status of your payments via email. If you have any additional questions or concerns, our team is here and ready to assist you.

Thank you for your trust and understanding.

Best regards,
Sloterra Casino

I have received the 2500.

"We want to reassure you that our team is doing everything possible to resolve this situation. The delays are due to an unusually high volume of transactions requiring additional processing time. We are actively collaborating with our payment provider to streamline the process and reduce waiting times."
This has been the case for months now. All I ask is you pay me within the casino limits which are as stated on the casino 5000EUR per day, 10000 EUR per week and 30000EUR per month

Hi ston98dd,

Thank you for confirming the receipt of your 2500 CAD payment. We completely understand how frustrating these delays have been, and we deeply apologise for the inconvenience caused.

Rest assured, we’ll keep you informed at every stage. The moment your next payout is processed, you’ll receive a notification via email or chat. We truly value your patience and support as we continue working to resolve this situation as quickly as possible.

If there’s anything you’d like to discuss or clarify, please don’t hesitate to get in touch via suppor­t@s­lot­err­a.net.

Thank you once again for your understanding!

"The remaining transactions are being processed in the order they were received, and we are committed to ensuring all payouts are completed as quickly as possible."

The withdrawals were made at the same time, since they were received all at once, why not pay me the weekly limit instead of making me wait?

Hello ston98dd,

Thank you for your message and for sharing your thoughts.

While we aim to process payouts as quickly as possible, current limitations require us to handle each transaction in smaller amounts to maintain steady processing for all players. We acknowledge your request to process payments up to the weekly limit and are actively exploring ways to improve our payment flow.

Your next scheduled payout is being prioritized and will be processed as soon as possible. You will be updated immediately once it’s sent.

If you have any additional questions, feel free to reach out to us anytime.

I received another payment on Friday

Im hoping they can pay me the same this week

Good afternoon ston98dd,
Thank you very much for the information!

We have also received information that your next request in the queue has been processed, please check it as well.

Thank you for your co-operation and have a nice day :)

It's been received.
I have 3 more pending for now
Thank you

Dear ston98dd,

Good afternoon!

Thank you for confirming receipt of your payment.

We would like to inform you that an additional payment has been successfully initiated.

Please rest assured that your remaining payments are currently being processed sequentially. We appreciate your patience and continued trust in us.

If you have any further questions or need assistance, feel free to reach out.

Warm regards, Sloterra

Great, when does an initiated withdrawal end up getting paid?

Will you finalize it before the weekdn?

Hello Sloterra can you please send an update

Good afternoon!

Sorry for the wait and thank you for your patience.

Bank transfer withdrawals usually take 1 to 5 days to reach your account after we process them, depending on the day of the week. In most cases, players receive their funds within a day.

Our finance team confirmed that your last payment was successfully sent.
The remaining withdrawals are being processed in order.

We really appreciate your trust! Let us know if you need anything else.

Have a great day! 😊

My withdrawals are with my Jeton wallet.

When they are processed I get an email from your casino and the money s there instantly

I have not received payment

I just want to update the thread for whoever is following it. I have not been paid this week at all ... I have not received any money from them i 7 business days

Dear ston98dd,

We apologise for the delay in processing your withdrawal.
Due to the large number of transactions, processing time is taking longer than usual.

According to our information the last transaction was processed today, your next requests are in the queue and will be processed as soon as possible.

Our team will notify you via email as soon as new information becomes available.
We appreciate your patience and understanding!

I can confirm I received the payment moments after the casino emailed me to confirm it was processed.

They've unfortunately been unable to tell me if I would receive the other pending payments this week in order to get closer to what their advertised monthly limit should be

Hello ston98dd!
Thank you for your confirmation,
We are doing our best to process your transactions promptly.

thank you, please make another payment before months end

I received another payment this morning.

I requested another 3, I should have 4 pending as of now.

Dear @ston98dd,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.