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JoyCasino - Failed to comply with request for permanent account closure

係争中のカジノ ジョイカジノ
理由 アカウント閉鎖
€ 1060
投稿日 2017年2月8日

I have asked to permanently close my account a few times in early november and the finally again on the 11th of November. Also mentioned to never contact me again and also don't give me anymore offers. Reason for this is because I spend 1000's of euro's and didnt want to go bankrupt.

On the 18th of January they contacted me and on the 20th of Jan made me an offer and I opened the account again.

After that lost 100's of euros again, which shouldn't have ever happened if they kept my account permanently closed as requested.

I have contacted them about this matter but they refuse to pay the money back I lost.

They come up with a silly excuse that they only contacted me to know what I was not happy about (which they know).

Hope you can have a look and gove your advice.

投稿日 2017年2月8日

Dear @Santje,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed refund request/s.

Thanks for cooperating the AskGamblers Complaints Team.

投稿日 2017年2月8日

Amount is 1000 euro

投稿日 2017年2月11日

Dear JoyCasino,

Please let us know if there's some update regarding this case.

投稿日 2017年2月13日


We are very sorry that you have experienced such a problem. We want to ensure you that account is permanently locked from now on and you are not going to get any mesage from us anymore.

Kind regards,
Joycasino team

投稿日 2017年2月13日

Thanks for the reply but you are missing the point here.

To summarize;
The case is about requesting for permanent closure (November) as I dont want to go bankrupt and did also specifically asked to not to be contacted ever again (see screenshots).

In January you contacted me and opened my account.

So you have not closed my account permanently and also didn't take this type of requests seriously...which is not the right thing to do as they are there to keep players protected for overspending and gambling too much.

So the request is about refunding the money lost (1.000 euro) after my request to permanent close the account as it is clearly visbile in the attachments.

Thanks for the reply.

投稿日 2017年2月17日

Dear @Santje,

AskGamblers Complaints Team have been informed by JoyCasino management that your refund was already processed. Please confirm so that we could close this case accordingly. Please keep in mind that in case you fail to provide feedback within the given 96-hours time frame available for a response we will consider your complaint as resolved and it will be closed accordingly.

Thanks for your cooperation.

投稿日 2017年2月17日


Good to hear, however I have just checked but dont see the refund on my account.

When has it been refunded and can they confirm to where? Without sharing bankdetails pf course.

Thank you

投稿日 2017年2月19日


Money has been refunded!

Thank you askgamblers for your support.

This topic can be closed.

Thanks again.

投稿日 2017年2月19日

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

ジョイカジノ 苦情

  • 9 / 11 解決済み
  • 2日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 834 USD 平均額

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