Dear Askgamblers-Team,
I made a cryptocurrency deposit to Golden Star Casino using Binance more than 14 days ago. Since then, I have been unable to access my deposit for playing, nor have I received a refund. Despite multiple follow-ups with the casino’s customer support, I have only received vague responses stating that they are waiting for a response from their payment provider. They have not provided a concrete timeline or a clear solution.
I am seeking assistance to either have my deposit made available for use or receive a full refund promptly.
Thank you for your support in advance.
Best regards,
Nightlover76
苦情情報
Dear @Nightlover76,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Dear Golden Star Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear AskGamblers Support Team
The exact amount was 62.785638 USDT minus transaction fee of 2 USDT.
Thank you for your support.
Best regards,
Nightlover76
Here is a screenshot if the respective transaction.
ゴールデンスターカジノ 苦情
- 6 / 7 解決済み
- 2日 平均レスポンス
- 1週間 平均苦情ライフ
- 8,476 USD 平均額
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トラブルがある ゴールデンスターカジノ?