I've made my first deposit on the site, which was 800€ and I have paid with my Crypto.com card.
Unfortunately I was not automatically credited for that amount, therefore I had to get in touch with the support - who told me to wait 24 hours. I did, and the next day the amount was still not credited - and then it got added to my account manually.
In the meantime I won - and tried to cashout 1x 800€ and 1x 500€ amounts.
During this time I was asked for KYC which I have provided. I was waiting and waiting, and one day I saw that my withdrawal was marked as "Internal completed". I have asked for an elaboration on the topic, and I got the information that they marked it as a "technical error".
What happened was when someone added the 800€ to my account, the initial deposit was also marked as completed - and they decided to deduct my own money from my account.
After some back and forth, this is currently the 20th+ day for a complaint to be in progress with them, and they do not seem to investigate my case properly or to do anything at all.
In the meantime I have now 2 withdrawal requests with them, I wonder what they are going to answer as an excuse to not to pay me out in time (which is disclosed in their TOS), or to just straight on reject it.
I am waiting for my total 2400€ to receive to my provided LTC account as soon as possible.