Account opened on 23 May 2022 with a deposit of Euro 413 paid using bitcoin.
Another deposit was made 24 May 2022 of Euro 399 again with bitcoin.
Current balance is Euro 50,588.25 that they refuse to pay out.
I have played mostly the live dealer games, dragon tiger.
I made a number of withdrawals of Euro 500 to Euro 750 between 25 May and 31 May 2022
On 31 May 2022 I had a very good run on the Dragon Tiger and my balance reach Euro 50,588.25
I tried to withdraw Euro 2,000 and my account was blocked.
This is when the email correspondence with security started.
I have always answered the questions they have asked, and have sent all the documents they ask of me.
In return, their emails are aggressive in nature, accusatory, and do not answer questions asked. They repeatable ask for the same information, and claim not receive pictures that are sent.
May 31: Ask me to enter all the details on my account online, which I did.
May 31: Ask me to send passport pictures, which I did.
May 31: They claim not received.
May 31: I send passport pictures again.
May 31: They claim passport pictures are not high enough quality, and cropped.
May 31: I send again,
May 31: They say to send uncompressed pictures.
May 31: I am told to wait for an answer from the specialists.
June 1: I am asked for a selfie holding passport, by my face, infront of the email they sent
June 2 to June 4: I send numerous versions as they request. They keep saying the quality isn’t good enough, or they cannot see the data. This is simply not true. The quality was Hi-Res, and all data could be seen as they requested. I am happy to send you these pictures to review.
June 5: They ask for a copy of my drivers license, which I send.
June 5: They ask for another copy of the drivers license, with a different background, which I send.
June 6: They ask for higher quality. I say I sent high quality. They then say they didn’t receive them So I send again.
June 6: I am told data is under verification.
June 9: I receive a request (in Russian) to send a utility bill.
(This means they must now have accepted my passport and my drivers license.)
June 10: I send a utility bill, as requested and I am told my data is under verification.
June 12: I am asked for colored photos of Passport OF National ID card.
I reply and say I already sent my passport, why are they asking for it again.
This is their response:
Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.
Dear user, please provide us with colored photos of your national ID card (both sides, please) or the main page of your passport. Photos must be in JPG format.
Scanned copies and screenshots are not accepted for verification. The photos should not be cropped, all data and whole document should be visible and readable on the photo.
As already said, I have sent the passport that they requested. And so I email again and tell them this.
June 13: They reply and say that want my National ID Card.
And also this threatening email:
The Company’s management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such details have been verified. The Company also reserves the right to inform the regulatory bodies and local authorities of such fraudulent actions performed by the player.
I have now sent the National ID card as well.
They rejected, saying it was not high enough quality.
The files were 4mb each, and clear. All data is visible.
They simply reject everything that is sent!
In total I have sent numerous emails including:
Passport Front and back.
Selfies of me holding passport by my face, infront of my email account showing the email from them
Utility bill
National ID card
They still refuse to pay out my Euro 50,588.25
They continue to ask for multiple pictures of ID, utility bills etc. I have provided all that they request. And it is clear I am who I say I am. They are simply refusing to pay out.
Since I posted this they have asked for better quality ID pictures now THREE times!
I have sent new pictures every time. They are all HIGH QUALITY.
Everything can be seen clearly on the pictures.
They are 4mb+ in size.
They do not not need to be of higher quality than this!
The are just making excuse not to pay.
Here is an example of the picture they say is not high enough quality.
I send the picture AGAIN as they ask. And they reply "Do again with different angle"
I already sent THREE versions, all different angles! All Hi-Res.
They simply treat me like a fool.
I send again, anyway, as they ask with different angle pictures.
This is not acceptable they keep asking more and more pictures.
They now ask for a selfie with date and code written on it, which I have sent.
The amount of things they ask just grows and grows. This must come to end! It is ridiculous.
My last email from 22b was June 19 and I hear nothing since, and they make no comment here.
They basically are stealing my money!
Why you not do anything to help me AskGamblers?

Dear @chaust,
Kindly note that should the affected casino operator fail to respond to your complaint within the allocated timeframe of 96 hours, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
The AskGamblers Complaint Team would also like to use this opportunity to remind you that, if your AGCCS case failed as unresolved, you are still free to try and use other alleys to resolve the issue, such as forwarding the matter in front of the relevant regulatory body and/or appointed ADR entity.
Can you advise what the relevant regulatory body and/or appointed ADR entity are for 22Bet ?

Dear chaust,
Please be informed that information about 22Bet Casino Licenses could be found under casino's Terms & Conditions, #2.1:
"2.1 This website is managed and operated by TechSolutions Group N.V. as a licence holder (No. 8048/JAZ2017-067), and Kahnawake license No. 00867 issued on 19th of May 2021, with address at Abraham Mendez Chumaceiro Boulevard 50, Curaçao. TechSolutions (CY) Group Limited (reg.number HE 377018) with registered office located at Parthenonos 5, Flat 103, 2020, Nicosia, Cyprus as a Billing Agent."
For more information, feel free to contact casino support directly.

Dear all,
Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 22bet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.
Hello! We apologise for the long reply. We are pleased to inform you that the player successfully withdrew his funds 2022-06-29 18:50:40

Dear @chaust,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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