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新着情報

22bet Casino - Missing bonus wins after internet disconnected

解決済み

苦情情報

係争中のカジノ

22ベットカジノ

€ 164.6

投稿日 2018年8月27日

So im playing amuns book slot provider zeus.

Got freespins bonus and during freespins multiple retriggers en nice wins

At 43 spins the website says connection lost and i thought okay lets refresh, restart the game and continue ( after 43 spins i won 164.60 euro)

After restarting the game the free spins resumed with 17 spins left so i thought this is gonna be okay

In the remaining 17 spins i won 5,20 euro and when i closed the game to refresh my balance i saw that the 5.20 was added but the 164,60 was missing

I thought lets go to live chat. But the live chat in this casono is a disaster so i decided to write an email

Then when i got back to live chat i spoke with james and hé was acting like the big boss telling me theyre not responsible so bad luck and that they are not gonna help or check it out

A Day later thats today i asked again and got the same answer from james sorry for youre loss but we are not liable so bad luck

Well i know its not the casinos fault directly but in my opinion they could at least checked for me if they could find the source of the problem cause disconnrction happens all the time and all other casino are more Then happy to help you with these situation but they are not

So my complaint in a nutshell

I lost 164,60 and i want it back

I took a picturen at the momemt the the game got disconnected and i attached it here

If i look the reviews of this cssino its not the first time it happenend

I really hope you can help me out

Kind regards basjjuh86

投稿日 2018年8月27日

Some from 1xslot casino replied to my review i wrote and now i Just did send an email to them again. I hope this person can help me

投稿日 2018年8月30日

Hey, dear BASJJUH86!
the missing founds will be added to your account asap!




Best regards!
22Bet team!

投稿日 2018年8月30日

That would be fantastic i wait a bit.

投稿日 2018年8月31日

After contacting the live chat to find out what their definition of asap is james and Stella both told me that they are not gonna add my funds they keep telling company is not liable

so im a bit confused now

Dear askgamblers team..

What is a fair time to wait for the definition asap?

Or is it better to also file a complaint with the licence company of this casino?

I hope you can give me some advice cause this never happened to me before with other casino's (other casino's help you out straight away)

投稿日 2018年8月31日

Just received the missing funds

Askgamblers team thnank you for providing a platform to file a complaint and all the help. Espacially Danny from live chat

22bet casino thank you resolving my issue its appreciated

I would like to declare this complaint as solved

AskGamblers
投稿日 2018年8月31日

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

22ベットカジノ 苦情

  • 158 / 176 解決済み
  • 2日 平均レスポンス
  • 5日 平均苦情ライフ
  • 2,504 USD 平均額

トラブルがある 22ベットカジノ?