I have been with Mr Green since around 2016
many times Mr Green has asked me to provide verification of master cards over and over again which I have done
now Mr Green is asking again this time with bank statements that include iban swift code and BIC code
so I sent them pictures of my online banking that clearly show mr green deposits and I got a paper statement from my bank that cost me $5
but none of the statements I have access to contain iban or swift codes all bmo because if it is googled how do I find bmo swift code bmo code for Canadian dollars is bofmcam2 and they are all the same in Canada so they don't put them on bank statements
which makes it impossible to send pictures of statements containing these codes
also have asked me to withdraw through mastercard card since that is the way I deposited on occasion
(no one can deposit onto a Canadian credit card except the owner of the card only refunds can be made from somebody other than the owner making it impossible to withdraw to canadian bmo mastecard
I cleared all this up yaers ago and theres supposed to be a message on my account at mr green to make all withdrawls through bank transfer
I was told by Mr Green to make all my withdrawls through bank transfer as you can see in these emails
##- Please type your reply above this line -##
Fabian (Mr Green)
Sep 19, 14:22 CEST
Dear Richard,
Thank you for your email.
I hope this email finds you well
You can now withdraw to your BA **0167 because we got the rebound that your credit card is not able to accept withdrawals.
Sorry in the name of Mr. Green for the complicated issue but unfortunately this is the process that we had to do before. :)
If you would like any further help from our Mr Green Team, please kindly contact us back and we will try our utmost in helping you further. We offer 24-hour live support to all our players so rest assured we are here for you if you would require any assistance.
I wish you a lovely day ahead!
Fabian
Bex (Mr Green)
Aug 10, 13:10 CEST
Dear Richard,
Thank you for your email today. I hope this email finds you well and thank you so much for your patience while waiting for my response.
Congratulations on your withdrawal, to begin with!! Well done! :)
First of all - Please allow me to apologize for the problem here. And having the same issues come up several times.
I can now, certainly assure you this will not happen again, and I have now very very clearly noted in your account that Mastercard is not available for withdrawal and that all withdrawals should be approved to your bank.
Please be advised - I have now - as a matter of urgency - spoken with the payments team for you, and can confirm your withdrawal has now been approved and is currently on its way over to you. this should reach your account within 5 business days!
If you do have any issues with this however, please feel free to come and chat to me personally - and i will be happy to solve any issues you have.
Once again, apologies, and I wish you a lovely weekend.
If you would like any further help from our Mr Green Team, please kindly contact us back and we will try our utmost in helping you further. We offer 24-hour live support to all our players so rest assured we are here for you if you would require any assistance.
I wish you a lovely day ahead!
Rebecca
