Well, what a disappointing experience, I have used William hill plenty of times before which I’ve never had any issues with playing and withdrawing, fast payouts, I am not sure why I have given mr green chance, as it has been a disaster up to you, actually to the point where it’s causing severe stress because of the customer service being provided, 10 days and I have been lied and lied too about my withdraw, I deposited £1500 into the site and withdrew £4300.
I have sent bank statements, proofs of ID, holding it next to my face, license passport debit card photos you name it, nothing is ever good enough, I am being asked to send stuff in which is physically impossible for bank to even provide to me, it is a absolute disgrace, I’ve had enough now where I’ve got to the point where it feels like you’ll never send the winnings and that I’ll just have been scammed and lost all my money.
I’m hoping it can be resolved as the games are very good and enjoyable, however the customer service is the worst I have received to date and all they want to do is lie to you. I was also told in live chat my documents were all accepted and verified; this is when I was also told I would receive my withdrawal last week, I have emailed the second opinion email so hopefully something gets sorted, but for now I cannot even login to my account and they don’t seem to be very quick at answering emails.
I provided everything they ask for and then something new appears that’s not even possible to get. I have chat proof from them; it’s crazy now