Opened an account with Mr Green in December 2021. Completed KYC and first week made deposits and withdrawal with no issue. December 21st make a withdrawal for €547, log into account to see it's been blocked and be told to contact customer services.
Received an email requesting a picture of me holding up a form of identification and a copy of paypal summary. I got both and emailed back on same day.
Mr Green has no contact telephone and doesn't reply to emails. I've been told by live chat that initially it was to confirm identification, which is fine. Then got told that withdrawal has been put forward to processing and at later date would be told what is happening with account. Yesterday got told that withdrawal is cancelled and back in my account and account has been blocked for "investigations" which they cannot tell what they are or how long they will last.
The main issue here is that for an initial €100 deposit I withdrew over €1500 and they don't want winners or people to be winning and I'm getting this bullshit about an investigation to hold onto my cash.
I need some help to resolve this as initially was meant to be an identification issue but now has moved to just an investigation and I'm getting no help from Mr Green as to when I'm going to get my money.