I asked the casino multiple times to close my account permanently. Since the first of August 2024, I have sent them over 10 emails to 3 different email addresses and yet they keep refusing to close my account. I contacted support@winscore.com, I contacted customercare@winscore.com, then they told me I had to contact customerassist@winscore.com, which I did and yet they first offered me freebets and then later asked me for the reason. I have told them multiple times the reason. At first, I told them that I was not happy with their customer service and their offers and therefore I did not want to play on their platform anymore. Later, I also told them that I was suffering from gambling addiction and yet they just kept asking me and ignoring my request. Meanwhile, I have deposited and lost over 2000€ probably. I want them to close my account permanently asap and I also demand compensation.
Beschwerde-Info
AskGamblers
Dear Winscore Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear Askgamblers team,
today, I once again received this response from the casino... It is unbelievable... As you can see in the screenshots uploaded above, I have told them the reason multiple times and yet they are still asking and ignoring my request. Also, I received a promo email from this casino...
Dear support team, I have contacted three different email addresses since 3 days, the account is dtill not closed and they just ignore me...
AskGamblers
Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
AskGamblers
Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
AskGamblers
Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
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