I have alot of experience with online casinos but this is the very first time that i deal with this.
I deposited some money on Vulkanbet and won 389 usd to be exact. I was really happy with it and wanted to cashout. Was told by the customer support that i have to be verified in order for the request of payout to be approve. Took me nearly a week to get verified, due to the additional documents that they asked. Once i got verified, i submitted a request for my payout immediately and was told that payout will take maximum up to 5 days in order to roll. It's been almost a week now yet i still haven't received my payout. I tried contacting the customer support but they keep telling me that "i have to wait longer", "be patient" etc. I feel like i got completely scammed by this casino. They advertise on being a fast and smooth casino but when you win something big it gets all problematic.